Issue getting Clarity Call Center perfmon counters on window

[jkelly1959]

Trying to grab Clarity Call Center metrics that are loaded to perfmon of a Windows server. API says error: The specified object not found on computer. But using TypePerf.exe I see the metric. Have tried 2 different ways and no luck.
Sugguestions?

typeperf from server output
:\Users\JKELLYA>TypePerf.exe -q | findstr "Clarity"
\Clarity Connect Agent Finder(*)\AverageTimeSpentOnLookup
\Clarity Connect Agent Finder(*)\AverageTimeForStatusAggregation
\Clarity Connect Agent Finder(*)\NumberOfFailedPresenceSubscriptions
\Clarity Connect Agent Finder(*)\NumberOfActivePresenceSubscriptions
\Clarity Connect Agent Finder(*)\NumberOfPresenceChanges
\Clarity Connect Agent Finder(*)\NumberOfAgentAllocations
\Clarity Connect Agent Finder(*)\NumberOfAgentDeallocations
\Clarity Connect Agent Finder(*)\NumberOfFailedSkillMatches
\Clarity Connect Agent Finder(*)\NumberOfUnhandledExceptions
\Clarity Connect Agent Finder(*)\NumberOfActiveIMFindAgentRequests
\Clarity Connect Agent Finder(*)\NumberOfActiveAVFindAgentRequests
\Clarity Connect Agent Finder(*)\NumberOfStartedIMFindAgentRequests
\Clarity Connect Agent Finder(*)\NumberOfStartedAVFindAgentRequests
\Clarity Connect Metrics(*)\AverageTimeProcessingMetricEvent
\Clarity Connect Metrics(*)\AverageTimePushingStageData
\Clarity Connect Metrics(*)\AverageTimeCalculatingGoldCopyData
\Clarity Connect Metrics(*)\AverageTimeRunningMiniBoostrap
\Clarity Connect Metrics(*)\AverageTimeRunningFullBoostrap
\Clarity Connect Metrics(*)\AverageTimeRunningETL
\Clarity Connect Metrics(*)\AverageTimeArchivingData
\Clarity Connect Metrics(*)\NumberOfMetricEventsProccessingFailures
\Clarity Connect Metrics(*)\NumberOfFailedGoldCopyCalculations
\Clarity Connect Metrics(*)\NumberOfFailedGoldCopyWrites
\Clarity Connect Metrics(*)\NumberOfFailedGoldCopySends
\Clarity Connect Metrics(*)\NumberOfFailedStageDataPushes
\Clarity Connect Metrics(*)\NumberOfIncompleteSessionsClosed
\Clarity Connect Metrics(*)\NumberOfKPIAlertsPublished
\Clarity Connect Portal(*)\AverageTimeActivityAddApplicationSharingFromAgent
\Clarity Connect Portal(*)\TotalNumberFailedAddApplicationSharingFromAgent
\Clarity Connect Portal(*)\AverageTimeAddApplicationSharingFromCustomer
\Clarity Connect Portal(*)\TotalNumberFailedAddApplicationSharingFromCustomer
\Clarity Connect Portal(*)\AverageTimeBeginConnectSupervisor
\Clarity Connect Portal(*)\TotalNumberFailedBeginConnectSupervisor
\Clarity Connect Portal(*)\AverageTimeCancelConsultTransfer
\Clarity Connect Portal(*)\TotalNumberFailedCancelConsultTransfer
\Clarity Connect Portal(*)\AverageTimeChangeCustomerConversationImpersonation
\Clarity Connect Portal(*)\TotalNumberFailedChangeCustomerConversationImpersonation
\Clarity Connect Portal(*)\AverageTimeConnectAgentToConference
\Clarity Connect Portal(*)\TotalNumberFailedConnectAgentToConference
\Clarity Connect Portal(*)\AverageTimeConnectDirectOutboundDial
\Clarity Connect Portal(*)\TotalNumberFailedConnectDirectOutboundDial
\Clarity Connect Portal(*)\AverageTimeConnectInviteToConference
\Clarity Connect Portal(*)\TotalNumberFailedConnectInviteToConference
\Clarity Connect Portal(*)\AverageTimeConnectToCustomerCallback
\Clarity Connect Portal(*)\TotalNumberFailedConnectToCustomerCallback
\Clarity Connect Portal(*)\AverageTimeCreateExternalCustomerConversation
\Clarity Connect Portal(*)\TotalNumberFailedCreateExternalCustomerConversation
\Clarity Connect Portal(*)\AverageTimeConsultWithQueue
\Clarity Connect Portal(*)\TotalNumberFailedConsultWithQueue
\Clarity Connect Portal(*)\AverageTimeContinueConnectSupervisor
\Clarity Connect Portal(*)\TotalNumberFailedContinueConnectSupervisor
\Clarity Connect Portal(*)\AverageTimeCreateAvCustomerConversation
\Clarity Connect Portal(*)\TotalNumberFailedCreateAvCustomerConversation
\Clarity Connect Portal(*)\AverageTimeCreateImCustomerConversation
\Clarity Connect Portal(*)\TotalNumberFailedCreateImCustomerConversation
\Clarity Connect Portal(*)\AverageTimeCreateWebGatewayConversation
\Clarity Connect Portal(*)\TotalNumberFailedCreateWebGatewayConversation
\Clarity Connect Portal(*)\AverageTimeEscalateToAv
\Clarity Connect Portal(*)\TotalNumberFailedEscalateToAv
\Clarity Connect Portal(*)\AverageTimeFindAgentForSession
\Clarity Connect Portal(*)\TotalNumberFailedFindAgentForSession
\Clarity Connect Portal(*)\AverageTimeForwardToUriFromHold
\Clarity Connect Portal(*)\TotalNumberFailedForwardToUriFromHold
\Clarity Connect Portal(*)\AverageTimeHandleCallbackRequestedFromHold
\Clarity Connect Portal(*)\TotalNumberFailedHandleCallbackRequestedFromHold
\Clarity Connect Portal(*)\AverageTimeHandleCallbackRequestedFromService
\Clarity Connect Portal(*)\TotalNumberFailedHandleCallbackRequestedFromService
\Clarity Connect Portal(*)\AverageTimeHandleInitiateFromService
\Clarity Connect Portal(*)\TotalNumberFailedHandleInitiateFromService
\Clarity Connect Portal(*)\AverageTimeInviteSupervisorToFullParticipation
\Clarity Connect Portal(*)\TotalNumberFailedInviteSupervisorToFullParticipation
\Clarity Connect Portal(*)\AverageTimeReEnqueue
\Clarity Connect Portal(*)\TotalNumberFailedReEnqueue
\Clarity Connect Portal(*)\AverageTimeRemoveParticipant
\Clarity Connect Portal(*)\TotalNumberFailedRemoveParticipant
\Clarity Connect Portal(*)\AverageTimeRunAfterHoursAttendant
\Clarity Connect Portal(*)\TotalNumberFailedRunAfterHoursAttendant
\Clarity Connect Portal(*)\AverageTimeRunAttendantITR
\Clarity Connect Portal(*)\TotalNumberFailedRunAttendantITR
\Clarity Connect Portal(*)\AverageTimeRunAttendantIVR
\Clarity Connect Portal(*)\TotalNumberFailedRunAttendantIVR
\Clarity Connect Portal(*)\AverageTimeRunClientAttendant
\Clarity Connect Portal(*)\TotalNumberFailedRunClientAttendant
\Clarity Connect Portal(*)\AverageTimeRunDIDMessage
\Clarity Connect Portal(*)\TotalNumberFailedRunDIDMessage
\Clarity Connect Portal(*)\AverageTimeRunPostCallSurvey
\Clarity Connect Portal(*)\TotalNumberFailedRunPostCallSurvey
\Clarity Connect Portal(*)\AverageTimeShutDownPhoneChannel
\Clarity Connect Portal(*)\TotalNumberFailedShutDownPhoneChannel
\Clarity Connect Portal(*)\AverageTimeStartDID
\Clarity Connect Portal(*)\TotalNumberFailedStartDID
\Clarity Connect Portal(*)\AverageTimeStartHold
\Clarity Connect Portal(*)\TotalNumberFailedStartHold
\Clarity Connect Portal(*)\AverageTimeStopHold
\Clarity Connect Portal(*)\TotalNumberFailedStopHold
\Clarity Connect Portal(*)\AverageTimeTakeOverSession
\Clarity Connect Portal(*)\TotalNumberFailedTakeOverSession
\Clarity Connect Portal(*)\AverageTimeTransferToContact
\Clarity Connect Portal(*)\TotalNumberFailedTransferToContact
\Clarity Connect Portal(*)\AverageTimeTransferToInvitedAgent
\Clarity Connect Portal(*)\TotalNumberFailedTransferToInvitedAgent
\Clarity Connect Portal(*)\AverageTimeTransferToVoicemail
\Clarity Connect Portal(*)\TotalNumberFailedTransferToVoicemail
\Clarity Connect Portal(*)\TotalActiveConnectParticipants
\Clarity Connect Portal(*)\TotalActiveConnectChannels

[cdienger]

The 2.1.7 version will address issues with Windows counters - https://github.com/NagiosEnterprises/nc ... HANGES.rst. It should be released "soon" after some final testing. Ping us in a week

[cdienger]

Just wanted to follow up since 2.1.7 has been released - https://www.nagios.org/ncpa/#downloads. Let us know if you still see an issue after upgrading.