Upgrade to 5.6.3, service problem page not updating

[rzietlow]

Hello support

This morning I manually upgraded from 5.5.11 to 5.6.3. Ever since then the web interface has not updated. Alerts that were in a problem state before the backup are still listed on the service problems page. I did receive an email stating that things were ok. other alerts have been coming in during this time (up/downs) however they are not being shown on the service problems page. When I look at all services the eventlog only has time stamps from prior to the upgrade. If I choose random hosts the "last checked" column is also only populated with times around the upgrade.

/usr/local/etc/nagios/var/status.dat is time stamped currently

Anywhere we can look to have the service problems page be current?

*edit* forgot to add, I have cleared cache, used incognito mode, and used a different browser, issue still happens.

Thanks

[benjaminsmith]

Hi @rzeitlow,

It looks like the monitoring engine might be down. Go to Admin > System Information > System Status. Are all components running ( green status)?

system-status.png

If so, you can try re-starting Nagios:

Code: Select all

systemctl start nagios.service
systemctl restart httpd

If that is not the issue, please PM your system profile.

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket.

[rzietlow]

all components were green.

I restarted the services and it didn't change.

I did however reboot and now everything is being updated the way we expect it to be. I will keep an eye on things.

[benjaminsmith]

Hi @rzietlow,

I did however reboot and now everything is being updated the way we expect it to be. I will keep an eye on things.

Sounds good. We'll keep this post open if you need anything.