Here are the details...
Receive an email notification.
Reply to that message with...ack and a comment
The alert is acknowledged
The acknowledgement email looks like this...
Email subject - ACKNOWLEDGEMENT Service Alert - %host%/%service% is %servicestate%
Message body -
In the comment section of the acknowledged service it appears like this...---- Respond above this line ----
***** Nagios XI Alert *****
This host problem has been acknowledged by Jim Patrick with a comment of '
Notification Type: ACKNOWLEDGEMENT
Service: %service%
Host: %host%
Address: %hostaddress%
State: %servicestate%
Info:
%serviceoutput%
Date/Time: 2019-06-28 07:15:10
Respond: https://nagios.whatever/nagiosxi/?xiwin ... %26host%3D
Nagios URL: https://nagios.whatever/nagiosxi/
-----
To reply, keep the following data in your response email.
##NmQ3YzIyYTA1ODZhNTMwNFdzbmNUTWlad0grQUxibGovNzB2Snc9PQ==##
BUT, we also send notification emails to a Slack channel and those messages are formatting correctly.By Jim Patrick at 2019-06-28 10:08:03
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Adjusting the monitoring levels<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-seri
From <nagios@whereever>
To SlackEmailAddress
Subject ** ACKNOWLEDGEMENT Service Alert: serername/CPU Usage is WARNING **
Date Today at 10:08 AM
***** Nagios *****
Notification Type: ACKNOWLEDGEMENT
Service: CPU Usage
Host: servername
Address: http://server.whatever
State: WARNING
Date/Time: Fri Jun 28 10:08:03 EDT 2019
Additional Info:
WARNING: Percent was 37.90 %
