Update to 5.6.3 appears to have failed

[benningtonr]

can i get some assistance, i just ran the update script. It ran for a very long time. Usually it says update complete. this time it ended with this

granted this is just the last few lines, if there are logs i can submit please let me know, thank you

Done!
Installing 'dashlets/rss_dashlet.zip'
TMPNAME: C2nRK
Archive: /tmp/nagiosxi/subcomponents/xidashlets/dashlets/rss_dashlet.zip
9516d80a47aa2af87388f0f7c216c2e7380cd49b
creating: rss_dashlet/
creating: rss_dashlet/magpierss/
inflating: rss_dashlet/magpierss/AUTHORS
inflating: rss_dashlet/magpierss/CHANGES
inflating: rss_dashlet/magpierss/ChangeLog
inflating: rss_dashlet/magpierss/INSTALL
inflating: rss_dashlet/magpierss/NEWS
inflating: rss_dashlet/magpierss/README
inflating: rss_dashlet/magpierss/TROUBLESHOOTING
inflating: rss_dashlet/magpierss/cookbook
creating: rss_dashlet/magpierss/extlib/
inflating: rss_dashlet/magpierss/extlib/Snoopy.class.inc
inflating: rss_dashlet/magpierss/rss_cache.inc
inflating: rss_dashlet/magpierss/rss_fetch.inc
inflating: rss_dashlet/magpierss/rss_parse.inc
inflating: rss_dashlet/magpierss/rss_utils.inc
inflating: rss_dashlet/rss.jpg
inflating: rss_dashlet/rss_dashlet.css
inflating: rss_dashlet/rss_dashlet.inc.php
rss_dashlet
DASHLET NAME: rss_dashlet
CMD=grep register_dashlet /usr/local/nagiosxi/tmp/C2nRK/rss_dashlet/rss_dashlet.inc.php | wc -l
1
OUT=1
Dashlet looks ok...
CMD: cp -rf /usr/local/nagiosxi/tmp/C2nRK/rss_dashlet /usr/local/nagiosxi/html/includes/dashlets/
CMD: rm -rf /usr/local/nagiosxi/tmp/C2nRK
CMD: . /usr/local/nagiosxi/var/xi-sys.cfg && chown -R $nagiosuser /usr/local/nagiosxi/html/includes/dashlets/rss_dashlet


Done!
INSTALL: Dashlets installed/updated OK.
CREATE TYPE
CREATE SEQUENCE
psql:nagiosxi/nagiosxi-db/mods/pgsql/schema_05.sql:23: NOTICE: CREATE TABLE / PRIMARY KEY will create implicit index "xi_mibs_pkey" for table "xi_mibs"
psql:nagiosxi/nagiosxi-db/mods/pgsql/schema_05.sql:23: NOTICE: CREATE TABLE / UNIQUE will create implicit index "xi_mibs_mib_name_key" for table "xi_mibs"
CREATE TABLE
ALTER TABLE
chown: invalid user: `snmptt:nagios'

[swolf]

Hi @benningtonr,

What version did you upgrade from? What distribution are you running? Could you either upload your system profile here or PM it to me?

[benningtonr]

Upgrading from 5.4.13, not sure where to get distribution version.
Can you send me instruction on how to get system config and I will PM it to you.

Thank you

[benningtonr]

I got the profile:

Nagios XI - System Info
System:
Nagios XI Version : 5.4.13
nagios.whro.local 2.6.32-431.17.1.el6.i686 i686
CentOS release 6.5 (Final)
Gnome is not installed
Apache Information
PHP Version: 5.3.3
Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36
Server Name: nagios.whro.local
Server Address: 192.168.99.69
Server Port: 80
Date/Time
PHP Timezone: America/New_York
PHP Time: Mon, 08 Jul 2019 13:33:36 -0400
System Time: Mon, 08 Jul 2019 13:33:36 -0400
Nagios XI Data
License ends in: NSQSMM

nagios (pid 25978) is running...
NPCD running (pid 1941).
ndo2db (pid 21224) is running...
CPU Load 15: 0.06
Total Hosts: 101
Total Services: 744
Function 'get_base_uri' returns: http://nagios.whro.local/nagiosxi/
Function 'get_base_url' returns: http://nagios.whro.local/nagiosxi/
Function 'get_backend_url(internal_call=false)' returns: http://nagios.whro.local/nagiosxi/inclu ... rofile.php
Function 'get_backend_url(internal_call=true)' returns: http://localhost/nagiosxi/backend/
Ping Test localhost
Running:
/bin/ping -c 3 localhost 2>&1
PING localhost.localdomain (127.0.0.1) 56(84) bytes of data.
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=1 ttl=64 time=0.026 ms
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=2 ttl=64 time=0.031 ms
64 bytes from localhost.localdomain (127.0.0.1): icmp_seq=3 ttl=64 time=0.026 ms

--- localhost.localdomain ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2000ms
rtt min/avg/max/mdev = 0.026/0.027/0.031/0.006 ms
Test wget To localhost
WGET From URL: http://localhost/nagiosxi/includes/components/ccm/
Running:
/usr/bin/wget http://localhost/nagiosxi/includes/components/ccm/
--2019-07-08 13:33:38-- http://localhost/nagiosxi/includes/components/ccm/
Resolving localhost... ::1, 127.0.0.1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://localhost/nagiosxi/login.php?red ... f&noauth=1 [following]
--2019-07-08 13:33:38-- http://localhost/nagiosxi/login.php?red ... f&noauth=1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: "/usr/local/nagiosxi/tmp/ccm_index.tmp"

0K .......... .......... ..... 1.15M=0.02s

2019-07-08 13:33:39 (1.15 MB/s) - "/usr/local/nagiosxi/tmp/ccm_index.tmp" saved [25968]

Network Settings
1: lo: mtu 16436 qdisc noqueue state UNKNOWN

link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00

inet 127.0.0.1/8 scope host lo

inet6 ::1/128 scope host

valid_lft forever preferred_lft forever

2: eth0: mtu 1500 qdisc pfifo_fast state UNKNOWN qlen 1000

link/ether 00:50:56:b8:70:2b brd ff:ff:ff:ff:ff:ff

inet 192.168.99.69/22 brd 192.168.99.255 scope global eth0

inet6 fd2b:5d0f:da65:0:250:56ff:feb8:702b/64 scope global dynamic

valid_lft forever preferred_lft forever

inet6 fe80::250:56ff:feb8:702b/64 scope link

valid_lft forever preferred_lft forever

3: eth1: mtu 1500 qdisc pfifo_fast state UNKNOWN qlen 1000

link/ether 00:50:56:b8:32:79 brd ff:ff:ff:ff:ff:ff

inet 172.16.16.42/24 brd 172.16.16.255 scope global eth1

inet6 fe80::250:56ff:feb8:3279/64 scope link

valid_lft forever preferred_lft forever


172.16.16.0/24 dev eth1 proto kernel scope link src 172.16.16.42

192.168.96.0/22 dev eth0 proto kernel scope link src 192.168.99.69

169.254.0.0/16 dev eth0 scope link metric 1002

169.254.0.0/16 dev eth1 scope link metric 1003

default via 192.168.99.1 dev eth0

[benningtonr]

I get this when i click download profile

PROFILE BUILD FAILED
Array
(
)
CODE: 1

[benjaminsmith]

Hello,

I get this when i click download profile
PROFILE BUILD FAILED
Array
(
)
CODE: 1

This error is usually caused by an incorrect sudoers file. Please follow the directions in the knowledge-base article below to correct this. Let us know if you have any questions.

Nagios XI - Profile Build Failed

[benningtonr]

Okay, so reading the document, i get why i cannot download the profile. Which is the reason for the help request. The upgrade to 5.6.3 failed to complete correctly. I did not get the installation completed successfully when it was done. so it is in a state of flux. I show that i am still running 5.4.13, but the sudoer file is probably 5.6.3.

So i still need assistance on getting my system either back to 5.4.13 so i can try the upgrade again, or i need help fixing the reason it did not complete successfully.

Thank you

[danniiffxi]

I am having what appears to be the same error, note that my sudoers file is fine and it is not related to the fault you reported.

https://support.nagios.com/forum/viewto ... 16&t=54647

I am convinced it is a permissions issues as the line we are both getting " chown: invalid user: `snmptt:nagios' " is shown.

I too would like i know how to fix this is possible.. I am updating from 5.6.1 to 5.6.3

[tgriep]

Run the following to create the snmptt user and re-run the upgrade.

Code: Select all

adduser snmptt
usermod -a -G nagcmd snmptt
usermod -a -G nagios snmptt

[benningtonr]

is this for Danni to run or me?