state history automatic report is not working properly

[udaykumar]

Hi Team,

We have scheduled the state history report. It's getting the output in nagios console but the same scheduled report which is having PDF format is not working properly.

Please find the attachment. Please help us

[benjaminsmith]

Hi @udaykumar,

Please run through the following steps so we can review the error logs to help us troubleshoot the issue.

1. Run the following tail command to capture the apache error log, and then download the report and post the full output.

Code: Select all

tail -f /var/log/httpd/*error_log 

2. PM or upload the failed PDF to the post

3, Send us a new system profile

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.

Thanks.

[udaykumar]

Hi Team,

Please find the attachment to see the logs. And we tried to send the report as an CSV format but we are getting the attached report. find the pdf/csv attachment.

[benjaminsmith]

Hi @udaykamar,

It looks like you are using a proxy server, and this is blocking the necessary javascript libraries required to generate the PDF report.

From the log, the http call is being redirected to another address:

--2019-07-18 12:39:27-- http://acphofnag01.acp.net/nagiosxi//re ... dced086d37
Resolving sydproxy.acp.net... 185.46.212.88
Connecting to sydproxy.acp.net|185.46.212.88|:8080... connected.
Proxy request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: "/usr/local/nagiosxi/tmp/scheduledreport-nagiosadmin-vjiaMJoXt3lk-StateHistory.pdf"

And in the contents of the report, JavaScript is not enabled:

<noscript>This site requires JavaScript and Cookies to be enabled. Please change your browser settings or upgrade your browser.</noscript>

If you are using a different URL to access Nagios XI outside the internal network, please make sure you have the correct Program URL Settings. Got to Admin > System Config > General.

system-settings.png

Also, proxy servers are known to cause issues with the functioning of Nagios XI, please refer to this document for possible solutions.

Nagios XI - Problems Using Nagios XI With Proxies

[udaykumar]

But we are getting which we schedule the page, Please find the attachment. I don't know why these only page schedule is came but state history report is not came. If the proxy having problem i think scheduled page should also not come, but we are getting the report with PDF file.

Have you checked which is attached in excel sheet, sheet is having some code why it having like that. please help on this to resolve. If you need more details please ask us.

[benjaminsmith]

Hello @udaykumar,

Ok, this only for the scheduled state history report. Just to clarify, are you able to view the State History report in the user interface? When you download the report directly is it still failing?

Can you send over the system profile so we can review the logs? Thanks.

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.

[udaykumar]

Hi Team,

Can anyone send the email address so that i will send the profile. I am not able to send the profile in PM. Due to some security reason we need your email address.

[lmiltchev]

Please open a support ticket via our support center:

https://support.nagios.com/tickets/

This way, you will be able to email the profile. Thank you!

[udaykumar]

Hi Team,

I am not able to attach the probile in this post also. its continuous loading. Please provide the email address so that we will send the logs to email address. find the attachment for the error while we creating the ticket we got the error upload.

[lmiltchev]

You are just attaching the profile (profile.zip), right? How large is the file? I wonder if you are hitting a size limitation... How many files are you attaching, just one (the profile)?