Services alert creating multiple tickets

[manimurugesan]

Hello Team,

In our environment we have nagiosxi and auto ticketing enabled via snmptrap sender for auto-ticketing we are using tool called service now .



whenever host is showing down that time services check attempt will check host status ,if host come up in 2 minitues then services alert is creating individual tickets
In this scenario can we stop creating multiple tickets ?

[benjaminsmith]

Hello @manimurugesan,

If the host comes up but the service is in a non-ok state, then sending a notification would be expected (depending on your configuration). Let's gather some more information so we can try to determine what is happening.

1. What is the exact name of the host or service that is creating multiple tickets?

2. Please post a screenshot of the SNMP Trap Sender settings. Go to Admin > Manage Components > SNMP Trap Sender and select the wrench icon to edit the settings.

3. Send over a fresh system profile

Thanks.

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.

[cdienger]

You can configure Nagios to not do any service checks if a host is down:

https://support.nagios.com/kb/article/n ... s-505.html

Does this help achieve what you're looking for?

[manimurugesan]

Please find the system profile ,Already I have enabled the below one


Define in /usr/local/nagios/etc/nagios.cfg
host_down_disable_service_checks=1

[cdienger]

1. What is the exact name of the host or service that is creating multiple tickets?

2. Please post a screenshot of the SNMP Trap Sender settings. Go to Admin > Manage Components > SNMP Trap Sender and select the wrench icon to edit the settings.

[manimurugesan]

please find the snmp trap settings

[cdienger]

Do you have an example host and service that we can look for in the configuration?

It's still not completely clear what the behavior is. Can you clarify exactly when multiple tickets are opened and provide screenshots if necessary to explain the problem?