Email notifications delay

[josetorres]

I have nagios XI and the email notifications it takes to nagios in some times 1 month to receive the email notification. In the GUI the alerts shows up but the mail isn´t arrive.

I haven´t configure the delay notification

Thank you
Best Regards

[benjaminsmith]

Hi Jose,

Go to Admin > System Config >Email Settings and select the Send a Test Email button. Do you receive the message right away or is there a delay?

Is this affecting for all of your hosts and services or is it limited. If so, let us know the exact name of the host and services and run a notification report for those hosts/service for the time period in question. Go to Home > Incident Management > Notifications to run the report.

If you're using an external SMTP mail server, can you the check logs to verify when the notifications from Nagios XI are getting sent. Thanks.

[josetorres]

Hello, this aply for all host and services, when i send a test mail it arrives inmediatly. In my CAS server i have´t mails in a queue. in the notifications pane it shows correctly.

Best Regards

[benjaminsmith]

Hi Jose,

In my CAS server i have´t mails in a queue. in the notifications pane it shows correctly.

It looks like Nagios is sending the the emails, but getting caught in the queue on the mail server. The next step would be to check the mail logs on both the Nagios XI server and outgoing mail server for any errors.

If you're using an external SMTP server, the logs are stored in:

Code: Select all

/usr/local/nagiosxi/tmp/phpmailer.log

If you're using Sendmail, the logs are store in:

Code: Select all

/var/log/maillog

You'll need to enable logging in the System Settings. Go to Admin > System Config > Email Settings .... click the enable logging checkbox.