NCPA Wizard Metrics Not Showing

[ehln]

Hello,

I've just started deploying the NCPA agent in my environment and I'm running into an issue where the NCPA wizard is not populating the disk metrics, network interface metrics, or services discovery portions of the wizard. I'm trying to monitor Windows Server 2016, 2012R2 and 2008R2 with NCPA but getting the same result on all flavors. The wizard will continue on without error with adding the new host, just without those metrics/service monitors. I've updated to XI 5.6.5. I've updated the plugin to 1.1.5 from the NCPA download page. I've updated the config wizard to 2.0.6. I'm using version 2.1.8 of the agent. All have not resolved the issue. I'm using the default listener configuration (aside from adding in my token). I don't plan on using passive monitoring and have left the passive configuration at default as well. I've attached screenshots of what the fields look like.


Thanks!

[scottwilkerson]

Can you try running this from the command line replacing HOSTNAME and TOKEN from your Nagios XI server to see if you get results

Code: Select all

/usr/local/nagios/libexec/check_ncpa.py -H HOSTNAME -t TOKEN --list

[ehln]

Here is the output

Code: Select all

[root@QVCNAGIOS libexec]# ./check_ncpa.py -H ***Edited*** -t ***Edited*** --list
{
    "root": {
        "processes": [],
        "logs": {
            "message": "No log type selected. Select log types using 'name=<type>'. Example: api/logs?name=System. Multiple log types can be selected."
        },
        "memory": {
            "swap": {
                "used": [
                    6.46,
                    "GiB"
                ],
                "total": [
                    18.809999999999999,
                    "GiB"
                ],
                "percent": [
                    34.399999999999999,
                    "%"
                ],
                "free": [
                    12.35,
                    "GiB"
                ]
            },
            "virtual": {
                "available": [
                    10.51,
                    "GiB"
                ],
                "total": [
                    16.0,
                    "GiB"
                ],
                "percent": [
                    34.299999999999997,
                    "%"
                ],
                "free": [
                    10.51,
                    "GiB"
                ],
                "used": [
                    5.4900000000000002,
                    "GiB"
                ]
            }
        },
        "system": {
            "node": "***Edited***",
            "uptime": [
                2402585.0,
                "s"
            ],
            "system": "Windows",
            "machine": "AMD64",
            "version": "10.0.14393",
            "time": 1565209603.592,
            "release": "10",
            "timezone": [
                "Pacific Standard Time",
                "Pacific Daylight Time"
            ],
            "processor": "Intel64 Family 6 Model 45 Stepping 2, GenuineIntel",
            "agent_version": "2.1.8"
        },
        "services": [],
        "user": {
            "count": [
                2,
                "users"
            ],
            "list": [
                [
                    "***Edited***",
                    "***Edited***"
                ],
                "users"
            ]
        },
        "windowscounters": [],
        "interface": {
            "Ethernet0": {
                "dropin": [
                    0,
                    "packets"
                ],
                "bytes_recv": [
                    96.75,
                    "GiB"
                ],
                "packets_recv": [
                    138624505,
                    "packets"
                ],
                "dropout": [
                    0,
                    "packets"
                ],
                "bytes_sent": [
                    21.379999999999999,
                    "GiB"
                ],
                "errout": [
                    0,
                    "errors"
                ],
                "errin": [
                    0,
                    "errors"
                ],
                "packets_sent": [
                    77934573,
                    "packets"
                ]
            },
            "isatap.{D6E0D490-7536-48D6-9CF1-C2EFE0E24C3E}": {
                "dropin": [
                    0,
                    "packets"
                ],
                "bytes_recv": [
                    0.0,
                    "GiB"
                ],
                "packets_recv": [
                    0,
                    "packets"
                ],
                "dropout": [
                    0,
                    "packets"
                ],
                "bytes_sent": [
                    0.0,
                    "GiB"
                ],
                "errout": [
                    0,
                    "errors"
                ],
                "errin": [
                    0,
                    "errors"
                ],
                "packets_sent": [
                    0,
                    "packets"
                ]
            },
            "Loopback Pseudo-Interface 1": {
                "dropin": [
                    0,
                    "packets"
                ],
                "bytes_recv": [
                    0.0,
                    "GiB"
                ],
                "packets_recv": [
                    0,
                    "packets"
                ],
                "dropout": [
                    0,
                    "packets"
                ],
                "bytes_sent": [
                    0.0,
                    "GiB"
                ],
                "errout": [
                    0,
                    "errors"
                ],
                "errin": [
                    0,
                    "errors"
                ],
                "packets_sent": [
                    0,
                    "packets"
                ]
            }
        },
        "disk": {
            "mount": {
                "D:|": {
                    "device_name": [
                        "D:\\"
                    ],
                    "opts": "cdrom",
                    "fstype": ""
                }
            },
            "logical": {
                "C:|": {
                    "used_percent": [
                        28.5,
                        "%"
                    ],
                    "used": [
                        22.629999999999999,
                        "GiB"
                    ],
                    "free": [
                        56.859999999999999,
                        "GiB"
                    ],
                    "device_name": [
                        "C:\\"
                    ],
                    "fstype": "NTFS",
                    "total": [
                        79.489999999999995,
                        "GiB"
                    ],
                    "opts": "rw,fixed"
                }
            },
            "physical": {
                "PhysicalDrive0": {
                    "read_count": [
                        348121,
                        "c"
                    ],
                    "write_bytes": [
                        222.78,
                        "GiB"
                    ],
                    "write_count": [
                        5688561,
                        "c"
                    ],
                    "read_time": [
                        300,
                        "ms"
                    ],
                    "read_bytes": [
                        8.5,
                        "GiB"
                    ],
                    "write_time": [
                        7658,
                        "ms"
                    ]
                }
            }
        },
        "plugins": [],
        "cpu": {
            "count": [
                [
                    2
                ],
                "cores"
            ],
            "idle": [
                [
                    2201016.46875,
                    2229008.609375
                ],
                "ms"
            ],
            "percent": [],
            "system": [
                [
                    66512.59375,
                    62126.015625
                ],
                "ms"
            ],
            "user": [
                [
                    135056.953125,
                    111450.4375
                ],
                "ms"
            ]
        }
    }
}
[root@QVCNAGIOS libexec]#

[scottwilkerson]

Hmm, I just tested this with all the same versions against 2012R2 server and everything populated as expected.

Not sure what chars you may have in your password but is there any chance you could test an alpha-numeric token on one of your servers and see if that works? It's possible we may have found a bug, but we need to decipher why it isn't populating.

Another thing to look at would be the developer tools in your browser to see if you are getting any console errors when it is trying to make the AJAX calls

[scottwilkerson]

I looked at the code and I believe we found a bug, we were able to replicate it and fix it.

Attached is a new version of the wizard that should resolve the issue

ncpa.zip

Upload through Admin -> Manage Config Wizards

[ehln]

It worked! The fields now populate! Thank you!!!

[scottwilkerson]

It worked! The fields now populate! Thank you!!!

Great!

Glad to help.