NCPA Remote Service Reports unknown

[Maxwellb99]

Hi,

I'm trying to check the status of a service. The NCPA Plugin is coming back with unknown for the service state. Under what circumstances would this happen? The service is running on the remote host. Other Services are running.

unknown remote service state.PNG

Thanks,
Maxwell Ramirez

[lmiltchev]

The status is set to "Unknown" if NCPA can't actually verify the status of the service, e.g. due to insufficient permissions. See more here:

https://github.com/NagiosEnterprises/ncpa/issues/438

You could verify this by trying to check the status of the service logged in as nagios user:

Code: Select all

[nagios@speedking ~]$ whoami
nagios
[nagios@speedking ~]$ service postfix status
master status unknown due to insufficient privileges.

[root@speedking ~]# whoami
root
[root@speedking ~]# service postfix status
master (pid  1570) is running...

The check would work, if you changed uid amd gid to "root" the in the /usr/local/ncpa/etc/ncpa.cfg and restarted the NCPA services.

Code: Select all

uid = root
gid = root

Note: Most people wouldn't want to make this change. I am just explaining the root cause of the issue.