plugin time out

[sagesoft]

Hi;

Would like to seek help strange behavior of Nagios XI after upgrading from 5.4.11 to 5.6.5 all the check_xi_by_ssh encountering plugin time out. What could be the cause of this issue since all of the services are critical state.


Thank you.

Refer attached image:

[benjaminsmith]

Hi @brezner,

It looks like the hosts are up but the all the checks are timing out. Besides the upgrade, did anything else change? From the Nagios XI server, are you able to ssh into the remote hosts without a password.

Code: Select all

su nagios
ssh <IP Address of the remote system>

If that works, what happens you when run the check command from the command line.

Code: Select all

/usr/local/nagios/libexec/check_by_ssh -H remoteip -C uptime

See: Nagios XI - How To Test Check Commands From The Command-line

[sagesoft]

We tried to increase time out to 60 and it is working in cli. however it's very tedious to update around 900 services. is there an easier way to modify this?

[benjaminsmith]

Hello @brezner,

Probably, the simplest way is to modify the check command. Go to Configure > CCM > Command and find the command for check_by_ssh, and add the -t 60 to the command string ( see image).

ssh-check-command.png

Let me know if you get it resolved.

[sagesoft]

Thank you @benjaminsmith you may now lock this thread. Regards.