Nagios XI offline installation error

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
mhansen23DK
Posts: 4
Joined: Mon Sep 23, 2019 3:15 am

Nagios XI offline installation error

Post by mhansen23DK »

Hello All,

This is my very first offline Nagios XI installation.

Unfortunately I get this error after a while

INSTALL: wkhtmltox is being installed...
--2019-09-23 10:07:19-- https://assets.nagios.com/downloads/nag ... x86_64.rpm
Resolving assets.nagios.com (assets.nagios.com)... 72.14.181.71, 2600:3c00::f03c:91ff:fedf:b821
Connecting to assets.nagios.com (assets.nagios.com)|72.14.181.71|:443... failed: Connection timed out.
Connecting to assets.nagios.com (assets.nagios.com)|2600:3c00::f03c:91ff:fedf:b821|:443... failed: Network is unreachable.
ERROR: Subcomponent 'wkhtmltox' installation failed - exiting.
Subcomponents installation failed - exiting

I have downloaded the latest offline tar ball and placed and unpacked it, in /tmp/rpms (creates /tmp/rpms/nagiosxi)

I have also downloaded the file wkhtmltox-0.12.1.3.el7.x86_64.rpm and placed it along with the other files, but this did not help.

Red Hat Enterprise Linux Server release 7.7 (Maipo)
Nagios distro: xi-5.6.6.tar.gz
Offline tarball : nagiosxi-5.6.6-1.el7.x86_64.tar

Any help will be appreciated

Cheers,
Michael
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Nagios XI offline installation error

Post by scottwilkerson »

Can you attach the created /tmp/xi-install.log ?

Thanks
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
mhansen23DK
Posts: 4
Joined: Mon Sep 23, 2019 3:15 am

Re: Nagios XI offline installation error

Post by mhansen23DK »

Hello,

Here is the requested file.

Cheers!
You do not have the required permissions to view the files attached to this post.
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Nagios XI offline installation error

Post by scottwilkerson »

I'm confused, the output you are showing is what you would get with a normal install, not an offline install

I would start with a new clean machine and follow these instructions
https://assets.nagios.com/downloads/nag ... onment.pdf
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
mhansen23DK
Posts: 4
Joined: Mon Sep 23, 2019 3:15 am

Re: Nagios XI offline installation error

Post by mhansen23DK »

Hmmm, ok. I guess we are two then, that are confused.....

I can see the documentation states that not all Nagios XI installations are released as offline RPM installations.

How can I tell, if an installation is available for offline installation?

Is xi-5.6.6.tar.gz and nagiosxi-5.6.6-1.el7.x86_64.tar approved for offline installation?

Cheers,
mhansen23DK
Posts: 4
Joined: Mon Sep 23, 2019 3:15 am

Re: Nagios XI offline installation error

Post by mhansen23DK »

Hi,

I have used the wrong installer by mistake. Everything works now.

Sorry for the inconvenience!

Cheers,
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Nagios XI offline installation error

Post by scottwilkerson »

mhansen23DK wrote:Hi,

I have used the wrong installer by mistake. Everything works now.

Sorry for the inconvenience!

Cheers,
Great! Glad to hear you have it figured out

Locking thread
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
Locked