Windows Counter monitoring checks failing

Sampath.Basireddy · Post by **Sampath.Basireddy** » Thu Nov 14, 2019 5:52 pm

We are noticing strange issue on few servers where although Windows Counters exists, monitoring is still failing with error

No data to return. Does the counter (counter name) exist?

Same monitoring is working on a different set of servers where the counter names are exactly same

Post by **mbellerue** » Fri Nov 15, 2019 11:04 am

Can you post the command definition that is being used? Also what version of Windows is this failing on?

Sampath.Basireddy · Post by **Sampath.Basireddy** » Fri Nov 15, 2019 5:31 pm

Windows Version is Windows 2012ServerR2 6.3.9600

I will PM you the command definition

Post by **cdienger** » Mon Nov 18, 2019 10:27 am

@mbellerue is out of the office today. Please PM me the command definition.

Sampath.Basireddy · Post by **Sampath.Basireddy** » Tue Nov 19, 2019 1:19 pm

Sure, I will PM you the command.

Post by **cdienger** » Tue Nov 19, 2019 3:32 pm

I think it may be running into this:

https://github.com/NagiosEnterprises/ncpa/pull/580

What version of the agent is installed?

Sampath.Basireddy · Post by **Sampath.Basireddy** » Tue Nov 19, 2019 5:40 pm

NCP Agent version is 2.1.8.

Surprisingly same command is working on a server running 2.1.5.

Post by **cdienger** » Tue Nov 19, 2019 5:52 pm

Try installing 2.2.0. The bug in the github references https://github.com/NagiosEnterprises/ncpa/issues/564 where the problem didn't exist in 2.1.4 but did in 2.1.9.

Sampath.Basireddy · Post by **Sampath.Basireddy** » Fri Nov 22, 2019 1:20 pm

Sure, I will plan to upgrade agents. You may close the topic.

Thank You.

Post by **lmiltchev** » Fri Nov 22, 2019 2:19 pm

Closing the topic.

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