When I browse to admin/management /users and click on a user, the page freezes and I cant browse away from it. If I fire up a ssh session and run service httpd restart the page opens like it should.
I know that I am coming in light on the details on this one, but I don't know which logfiles to look at to try to troubleshoot this issue.
I am running the latest version of NLS.
user management page loads slow
user management page loads slow
Proudly running:
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
Re: user management page loads slow
Can you send in a system profile for this system? You can PM it to me, as it may contain some sensitive data. To get a profile, go to Admin -> System Status -> Download System Profile. Send that in, and I will take a look to see what's going on.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Be sure to check out our Knowledgebase for helpful articles and solutions!
Be sure to check out our Knowledgebase for helpful articles and solutions!
Re: user management page loads slow
ok sent
Proudly running:
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
Re: user management page loads slow
@mbellerue was out yesterday is is out again today. Can you send me the data?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Re: user management page loads slow
its ok i can wait untill tommorow
Proudly running:
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
Re: user management page loads slow
sent =D
Proudly running:
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
Re: user management page loads slow
Not seeing any obvious issues in the profile. Have you increased the memory setting in php.ini per https://support.nagios.com/kb/article.php?id=132?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Re: user management page loads slow
yes I have
Proudly running:
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
NagiosXI 5.4.12 2 node Prod Env 2500 hosts, 13,000 services
Nagiosxi 5.5.7(test env) 2500 hosts, 13,000 services
Nagios Logserver 2 node Prod Env 500 objects sending
Nagios Network Analyser
Nagios Fusion
Re: user management page loads slow
Please PM me a copy of the current NLS settings which can be exported with:
Code: Select all
curl -XPOST http://localhost:9200/nagioslogserver/_export?path=/tmp/nagioslogserver.tar.gzAs of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
Re: user management page loads slow
It's very odd. The first time I loaded the settings and clicked a user my browser hung for about 10 seconds but since that I can't reproduce any slowness even with deleting and reimporting the settings.
Is this happening with a specific browser and have you tested others? I'd be curious to see if the browser dev tools'(hit F12 to open in the browser) network tab shows anything of interest while you reproduce this.
I assume the problem eventually comes back - how long before you notice it starts to hang again?
Is there anything logged by Apache when you reproduce it? Run "tail -f /var/log/httpd/*' when you go to reproduce it and see if it throws any errors.
Is this happening with a specific browser and have you tested others? I'd be curious to see if the browser dev tools'(hit F12 to open in the browser) network tab shows anything of interest while you reproduce this.
I assume the problem eventually comes back - how long before you notice it starts to hang again?
Is there anything logged by Apache when you reproduce it? Run "tail -f /var/log/httpd/*' when you go to reproduce it and see if it throws any errors.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.