Dell EMC OpenManage Plug-in

[mdfaral]

Hello guys how are you?

Since a few days i'm getting errors when this plug-in retrieves the warranty information, do anyone have a clue about what can be the issue?

Error occurred while connecting Dell Warranty Service for ServiceTag:

Thanks.

[ssax]

Which version of the plugin are you running?

Please try running the check from the command line of the XI server and send us the full output.

Can you reach the dell API url?

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curl -k -L -vvv https://api.dell.com/support/assetinfo/v4/getassetwarranty/

See here as well if you're on v1 and are trying to upgrade to v3:

https://www.dell.com/community/OpenMana ... true#M1497

[benhank]

hey I dont work for nagios support, but I was part of that Dell post.
The thing you have to look out for when doing the upgrade is the name of the plugin located in the .tar file that you will using for the upgrade.
Look into /usr/local/nagios/libexec and see what the name of the plugin for the warranty is. It will either be

dell_OMC_Nagios_Warranty_v_1_0.jar

dell_OMC_NagiosXI_Warranty_v_1_0.jar

Rename the file to be used for the upgrade to the name of the file located in /usr/local/nagios/libexec

Thats what worked for me.
hope this helps.

[mdfaral]

Hello guys,
I have Version 3 installed and here is the response ssax:


# curl -k -L -vvv https://api.dell.com/support/assetinfo/ ... twarranty/
* About to connect() to api.dell.com port 443 (#0)
* Trying 143.166.11.13...
* Connected to api.dell.com (143.166.11.13) port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
* skipping SSL peer certificate verification
* SSL connection using TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
* Server certificate:
* subject: CN=apidp.dell.com,O=Dell USA L.P.,L=Round Rock,ST=Texas,C=US
* start date: Feb 01 17:39:43 2019 GMT
* expire date: Jan 31 18:09:42 2021 GMT
* common name: apidp.dell.com
* issuer: CN=Entrust Certification Authority - L1K,OU="(c) 2012 Entrust, Inc. - for authorized use only",OU=See www.entrust.net/legal-terms,O="Entrust, Inc."
,C=US
> GET /support/assetinfo/v4/getassetwarranty/ HTTP/1.1
> User-Agent: curl/7.29.0
> Host: api.dell.com
> Accept: */*
>
< HTTP/1.1 401 Unauthorized
< Content-Type: text/xml; charset=UTF-8
< WWW-Authenticate: default
< X-Backside-Transport: FAIL FAIL
< Connection: close
<

<Fault xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns="http://api.dell.com/faults">
<Code>eAPI-40101</Code>
<Url>http://developer.dell.com/faults#eAPI-50020</Url>
<Message>Failed to Authenticate User</Message>
<ErrorSubCode>0x00d30003</ErrorSubCode>
<ResourceURI>
* Closing connection 0
https://apidp.dell.com/support/assetinf ... RI></Fault>[

[ssax]

You do have connectivity.

Is the warranty one the only check failing? If so, I'd likely contact Dell/EMC.

See here:

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https://www.dell.com/community/OpenManage-Connections-for-Third/Error-occurred-while-communicating-to-Warranty-API-service/td-p/6211773/highlight/true/page/3