Sharing reports

[anilgupta]

Team,
This is regarding the reports.

What are the other way to share the reports to management apart from sending email with PDF/CSV/JPG attachment.
Can we make our reports public so that interested person can access it without login into the nagios xi?

[ssax]

The only other way currently would be for you to create a read-only user and give them "can see all hosts and services" permissions so they can view the reports as well.

[anilgupta]

Thanks for the response!
The report which I am getting seems to get corrupt.
I am not able to open either PDF or JPG. I have attached the email for your reference.(please change the extension from .txt to .msg)

Please help

[ssax]

Please attach the PDF instead of the email message, I'm unable to get the attachment from the message.

Run this command as root (and leave it running):

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tail -Fn0 /var/log/httpd/error_log /var/log/httpd/ssl_error_log

Then force the report to be sent, then send us the full output of the still running tail command after it has sent.

See here as well:

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https://support.nagios.com/kb/article/nagios-xi-troubleshooting-reports-829.html

Thank you

[anilgupta]

Hi,

I tried to upload the PDF file but the portal throws error message "file is empty"

Attached is log message. Please note that the log shows retry message several time and eventually gets successful.

[ssax]

They are timing out while calling itself.

Please PM me a copy of your profile, you can download it from Admin > System Profile > Download Profile.

[anilgupta]

Hi,

I am getting below message while downloading profile. please suggest

PROFILE BUILD FAILED
Array
(
)
CODE: 1

I have uploaded the "system info", if it helps.

[benjaminsmith]

Hi,

That error code you are getting is typically the result of an incorrect sudoers file on the server. Run through the steps in the following article to correct, and let us know if you are able to download the profile.

Nagios XI - Profile Build Failed

Also, I would recommend optimizing the PHP settings on the server to rule out insufficient settings.

Nagios XI - Optimizing The PHP Settings File

[anilgupta]

thanks for the action plan. I have uploaded the profile.
Please suggest on the PDF issue.

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

[anilgupta]

hi,
Can we please increase priority on this ticket, since it is taking longer and impacting our production?