Renewal Licence offline

[sigmainformatique]

Hello
We have received our new license to renew NAGIOS XI Enterprise and Maintenance, but we do not have Internet access from our infrastructure to validate this in NAGIOS. The date support remains in April 2020.
Our license provider tells us that it is not possible to renew offline as we did in the past (reset_maintenance.php)
Do you confirm it?
And if possible, what is the process for obtaining the key and the renewal procedure?
thank you

[benjaminsmith]

Hi,

Ryan from our sales team will be contacting you today to assist you with your offline license renewal. If you have any questions or need further assistance, just let us know.

Benjamin
Nagios Support Team

[sigmainformatique]

Hello,
If the offline process (reset_maintenance.php) is always possible, we only need the key.
Nobody contact us by mail with this key
Thank's

[benjaminsmith]

Hi,

My apologies for the inconvenience. I just sent you a PM with contact information. Ryan did send it out yesterday to the email that we have on file.

Let me know if you received the email or not.

Benjamin

[sigmainformatique]

Hello,
We don't receive any mail or PM
Jean-Malo

[benjaminsmith]

Jean-Malo,

Sorry about the inconvenience here, I will follow up with sales on this. It's possible that the email address on file is incorrect or the messages are in the spam folder.

Benjamin