Nagios XI installation failed - ./3-dbservers

[UTE-COT]

Hi, how are you?

I'm trying to install my Nagios XI using the offline installer and following the instructions found at https://repo.nagios.com/?repo=offline but i'm getting an error. It's a clean install (well, not any longer) of RedHat 7.4.

This is an extract of the output of the ./fullinstall command:

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MySQL not yet installed - that's okay.
Fixing php-mcrypt bug...
Running './2-usersgroups'...
Adding users and groups...
useradd: user 'nagios' already exists
usermod: no changes
groupadd: group 'nagios' already exists
groupadd: group 'nagcmd' already exists
Users and groups added OK
RESULT=0
Running './3-dbservers'...
MySQL installed OK - continuing...
Starting MySQL...
Redirecting to /bin/systemctl restart mariadb.service
Initializing MySQL...
Saved password 'nagiosxi' worked...
MySQL initialized OK
Failed to execute operation: No such file or directory
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './3-dbservers'

I attach the full output. I don't know why but it's not creating an install.log file, I imagine it's because I'm using the offline installer.

If I run again the ./fullinstall command it examines a lot of packages (it doesnt update anyhting) and ends saying: "Nothing to do"

Any help is greatly appreciated.

Thanks in advance.

Bruno

[jdunitz]

Hi, Bruno!


Are you running this as root, or another user?

Also, do you have write permission to /tmp?

Lastly, your disk isn't 100% full by any chance, is it?

I ask, because the thing it appears to be choking on is creating an empty file under /tmp. If that's failing, we'd want to know why. The most basic explanations for that happening would be space or permissions problems.

Let us know what you find!
--Jeffrey

[UTE-COT]

Hi Jeffrey! Thanks for your reply!

I am running the installer as the root user.

I do have permissions to write in the /tmp directory.

This is the output of a df -h:

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[root@lvwtelcotnagiosprd01 nagiosxi]# df -h
Filesystem                Size  Used Avail Use% Mounted on
/dev/mapper/vg01-root     2.9G   47M  2.7G   2% /
devtmpfs                  901M     0  901M   0% /dev
tmpfs                     912M     0  912M   0% /dev/shm
tmpfs                     912M  8.6M  903M   1% /run
tmpfs                     912M     0  912M   0% /sys/fs/cgroup
/dev/mapper/vg01-usr      6.7G  2.8G  3.6G  44% /usr
/dev/sda1                 476M  178M  269M  40% /boot
/dev/mapper/vg01-opt      2.9G   38M  2.7G   2% /opt
/dev/mapper/vg01-tmp      2.4G  258M  2.1G  12% /tmp
/dev/mapper/vg01-soporte  2.9G  9.0M  2.8G   1% /soporte
/dev/mapper/vg01-home     488M  141M  312M  32% /home
/dev/mapper/vg01-var      2.0G  732M  1.2G  39% /var
tmpfs                     183M     0  183M   0% /run/user/0

Thanks in advance!

Bruno

[ssax]

The easiest fix for you to run this command:

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touch /usr/lib/systemd/system/postgresql.service

Then re-run the fullinstall.

Once it's finished, remove this file:

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/usr/lib/systemd/system/postgresql.service

Let us know the results.

[UTE-COT]

Hi! How are you?

Apparently nothing happened.

I attach the output after running those commands and a few additional ones trying to start nagios service.

[ssax]

Hi, doing well, how about yourself?

Try this:

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touch /usr/lib/systemd/system/postgresql.service
yum reinstall nagiosxi
rm -f /usr/lib/systemd/system/postgresql.service

Edit: The reason that failed was because it thinks it is installed properly as the RPM is technically installed.

[UTE-COT]

Now i'm getting the following:

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[root@lvwtelcotnagiosprd01 ~]# touch /usr/lib/systemd/system/postgresql.service
[root@lvwtelcotnagiosprd01 ~]# cd /tmp/rpms/nagiosxi
[root@lvwtelcotnagiosprd01 nagiosxi]# yum reinstall nagiosxi
Loaded plugins: product-id, search-disabled-repos, subscription-manager
rhel-7-server-ansible-2.5-rpms                                                                                                         | 2.4 kB  00:00:00
rhel-7-server-extras-rpms                                                                                                              | 2.0 kB  00:00:00
rhel-7-server-optional-rpms                                                                                                            | 1.8 kB  00:00:00
rhel-7-server-rpms                                                                                                                     | 2.0 kB  00:00:00
rhel-7-server-satellite-tools-6.3-rpms                                                                                                 | 2.1 kB  00:00:00
rhel-server-rhscl-7-rpms                                                                                                               | 2.0 kB  00:00:00
Installed package nagiosxi-5.6.13-1.el7.x86_64 not available.
Error: Nothing to do
[root@lvwtelcotnagiosprd01 nagiosxi]#
[root@lvwtelcotnagiosprd01 nagiosxi]# ls -l | grep nagiosxi-
-rw-r--r-- 1 root root 59750608 Apr  8 12:31 nagiosxi-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root   249836 Apr  8 12:31 nagiosxi-mrtg-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root  3983208 Apr  8 12:31 nagiosxi-nagioscore-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root   112604 Apr  8 12:31 nagiosxi-nagiosmobile-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root  1688244 Apr  8 12:31 nagiosxi-nagiosplugins-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root  1658456 Apr  8 12:31 nagiosxi-nagvis-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root   180144 Apr  8 12:31 nagiosxi-ndoutils-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root 10832564 Apr  8 12:31 nagiosxi-nrds-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root    88900 Apr  8 12:31 nagiosxi-nrpe-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root    45704 Apr  8 12:31 nagiosxi-nsca-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root    57680 Apr  8 12:31 nagiosxi-nxti-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root    31084 Apr  8 12:31 nagiosxi-pnp-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root   122484 Apr  8 12:31 nagiosxi-shellinabox-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root 23486328 Apr  8 12:31 nagiosxi-wkhtmltox-5.6.13-1.el7.x86_64.rpm
-rw-r--r-- 1 root root  4560852 Apr  8 12:31 nagiosxi-wmic-5.6.13-1.el7.x86_64.rpm
[root@lvwtelcotnagiosprd01 nagiosxi]#
[root@lvwtelcotnagiosprd01 nagiosxi]# rpm -qa | grep nagios
nagiosxi-ndoutils-5.6.13-1.el7.x86_64
nagiosxi-wkhtmltox-5.6.13-1.el7.x86_64
nagiosxi-nxti-5.6.13-1.el7.x86_64
nagiosxi-nagiosplugins-5.6.13-1.el7.x86_64
nagiosxi-nagiosmobile-5.6.13-1.el7.x86_64
nagiosxi-nrpe-5.6.13-1.el7.x86_64
nagiosxi-nrds-5.6.13-1.el7.x86_64
nagiosxi-pnp-5.6.13-1.el7.x86_64
nagiosxi-wmic-5.6.13-1.el7.x86_64
nagiosxi-mrtg-5.6.13-1.el7.x86_64
nagiosxi-shellinabox-5.6.13-1.el7.x86_64
nagiosxi-nagvis-5.6.13-1.el7.x86_64
nagiosxi-5.6.13-1.el7.x86_64
nagiosxi-nagioscore-5.6.13-1.el7.x86_64
nagiosxi-nsca-5.6.13-1.el7.x86_64

[ssax]

Please do this instead: (ignore the warnings)

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yum remove nagiosxi -y
touch /usr/lib/systemd/system/postgresql.service

Then go back in and run the fullinstall.

Then do this:

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rm -f /usr/lib/systemd/system/postgresql.service

[UTE-COT]

Hi ssax, how are you?

I couldn't test the last commands you sent me because on friday I asked the VMWare admins to wipe the virtual machine and create a new one. They did it today. Then I downloaded the latest offline installer and I could install it without any issues.

Now I just have to activate my XI and my Enterprise Edition licenses.

Thanks for your help!

[scottwilkerson]

Then I downloaded the latest offline installer and I could install it without any issues.

Great!

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