Page is Blank When Trying to Create or Edit BPI Group

[shoreypu]

I am currently unable to edit or create new BPI groups in the Web UI. I can see the groups just fine, but when I attempt to edit or create a new BPI group, I just get a blank page. I'm running Nagios XI 5.6.13. I restarted the HTTPD and ran a tail of /var/log/httpd/error_log, but I didn't see any indicator of a BPI issue. I've tried this in Firefox and Chrome.

[lmiltchev]

Typically blank pages indicate php errors, and it should show up in the apache error log. Are you using SSL? Perhaps your errors could be found in "/var/log/httpd/ssl_error_log". Do you see any error in the GUI, when you go to the BPI page?

[shoreypu]

Here's what I found in /var/log/httpd/ssl_error.log:
[:error] [pid 80237] [client ipaddress:53049] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20709389 bytes) in /usr/local/nagiosxi/html/includes/utils-xmlstatus.inc.php on line 709, referer: https://nagiosserver/nagiosxi/includes/ ... /index.php

[lmiltchev]

You are running out of memory for some reason. Do you see any error in the GUI, when you go to the BPI page?

[shoreypu]

No errors, just a blank page if I attempt to create a new BPI group or edit an existing one.

[lmiltchev]

How large is your BPI config? You may try to bump up the resource limits in your php.ini file by following the steps, outlined in the KB article below:

https://support.nagios.com/kb/article/n ... e-611.html

If this doesn't help, please open a new support ticket via our support center here:

https://support.nagios.com/tickets/

We may need to schedule a remote session to further troubleshoot the issue.

[shoreypu]

Updating the PHP settings worked. Thanks.

[lmiltchev]

I am glad I could help!