No bandwidth stats displayed

[snapon_admin]

I'm having an issue with the bandwidth stats on one of our cisco ASAs. As of April 1st the 2 interfaces we monitor on this device have stopped reporting any bandwidth. I have tried all the usual "fixes" for this issue that have worked in the past and nothing has helped. Usually when we run into this issue, simply deleting the RRD files for the device and/or deleting the MRTG .cfg file will fix it. I have tried both multiple times and have even completely removed and re-added the host and still nothing. I have tried SNMP v1 and v2C. The server is CentOS 7 running XI version 5.6.10.

[ssax]

Please PM me a copy of your profile, you can download it from Admin > System Profile > Download Profile.

Include the hostname/servicenames in question so that we can review.

Include the RRD files for these specific ones from here: /var/lib/mrtg/

Include the RRD and XML file for the service here as well:

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/usr/local/nagios/share/perfdata/HOSTNAME/SERVICENAME.xml
/usr/local/nagios/share/perfdata/HOSTNAME/SERVICENAME.rrd

Include the full output of this command:

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time LANG=C LC_ALL=C /usr/bin/mrtg /etc/mrtg/mrtg.cfg

Do you see the mrtg cron jobs kicking off?

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tail -n50 /var/log/cron

[snapon_admin]

Sent everything via PM.

[ssax]

Replied via PM

[snapon_admin]

I also replied via PM, but didn't get a response.

[ssax]

Sorry, I missed that.

So SNMP is working per the info sent.

Please run these commands as root:

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LANG=C LC_ALL=C /usr/bin/mrtg /etc/mrtg/mrtg.cfg -debug=snpo,base,fork,time,log &> /tmp/mrtg.txt
LANG=C LC_ALL=C /usr/bin/mrtg &>> /tmp/mrtg.txt
LANG=C LC_ALL=C /usr/bin/mrtg /etc/mrtg/mrtg.cfg --lock-file /var/lib/mrtg/mrtg.lock --confcache-file /var/lib/mrtg/mrtg.ok --user=nagios --group=nagios & >> /tmp/mrtg.txt

Then wait 10 minutes and PM me this file:

/tmp/mrtg.out

That should give us something to go on.

[snapon_admin]

PM sent.

[ssax]

Please send the output of these commands:

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ls -lh /var/lib/mrtg
yum list installed |grep rrd

[snapon_admin]

PM'd that info as an attachment.

[ssax]

What is the output of this command?

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grep nag /etc/group

The rest looks fine, we'll likely need to debug on a remote.

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/