External Commands not working

[BanditBBS]

XI 5.7.1 clicking any of the quick actions has nothing happen. Acknowledge box comes up and when submit nothing is submitted and disabling notification shows command submitted but they are still enabled and force immediate check shows submitted but again, nothing happens.

Command file:

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prw-rw---- 1 nagios nagcmd 0 Jun 22 15:01 /usr/local/nagios/var/rw/nagios.cmd

[BanditBBS]

After more troubleshooting, its just this one service, all other work.

[lmiltchev]

After more troubleshooting, its just this one service, all other work.

So, do you want to troubleshoot the issue with this particular service or it is OK to close this thread?

[BanditBBS]

Ludmil, I'd love to troubleshoot and figure out why none of the "Quick tools" work on it. This honestly may be the craziest thing I'd ever seen in my use of XI, LOL.

[lmiltchev]

This is definitely a puzzler... the "Quick tools" not working only for one service... I would love to be able to recreate it in house. Is there anything "special" about this service? Can you show us the service definition, along with any other relevant objects, e.g. template and/or command used by the service?

[BanditBBS]

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define service {
    host_name                 ssql12
    service_description       SSQL12 - Deadlocks
    use                       db-service-60
    servicegroups             ssql12
    check_command             check_xi_mssql_server!-U Nagios -P ******** --deadlocks -w 20 -c 30!!!!!!!
    contacts                  ferrarim2,global-dba-monitoring,hhmi_int,monitoring-alerts,sanchezm2,vpn-itconvergence-dba-sql
    contact_groups            sql
    register                  1
}

and

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define service {
    name                            db-service-60
    service_description             DB Service Check Every 60 Minutes
    is_volatile                     0
    max_check_attempts              3
    check_interval                  60
    retry_interval                  2
    active_checks_enabled           1
    passive_checks_enabled          1
    check_period                    24x7
    parallelize_check               1
    obsess_over_service             1
    check_freshness                 0
    event_handler_enabled           1
    flap_detection_enabled          1
    process_perf_data               1
    retain_status_information       1
    retain_nonstatus_information    1
    notification_interval           0
    notification_period             24x7
    notification_options            w,c,u,r,
    notifications_enabled           1
    register                        0
}

The interesting thing to note is they monitor a bunch of SQL databases and have this check configured the EXACT same except for host_name and service description and the quick tools work fine for them.

[lmiltchev]

I set up a similar service on my test XI box, but I was not able to recreate the issue. I forced an immediate check, which worked just fine. Also, I disabled notifications under the "Quick Actions" section - again no issues.

Just wondering - are you logged in as nagiosadmin or another user when using the "Quick Actions" tools? If you are logged in as another user, can you show us the security settings of this user?

Admin > Manage Users > <your user> > Edit

[BanditBBS]

Yes, logged in as nagiosadmin.

[lmiltchev]

Hmm... Can you disable notifications on this service by running the command below?

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curl -XPOST "http://x.x.x.x/nagiosxi/api/v1/system/corecommand?apikey=xxx" -d "cmd=DISABLE_SVC_NOTIFICATIONS;ssql12;SSQL12 - Deadlocks"

What do you see in the nagios.log?

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grep DISABLE_SVC_NOTIFICATIONS /usr/local/nagios/var/nagios.log

[BanditBBS]

Trying from commandline using the api worked fine:

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{"cmd":"DISABLE_SVC_NOTIFICATIONS;ssql12;SSQL12 - Deadlocks","success":"Command submitted"}

and the notifications are now disabled.

Nothing in the nagios.log when doing the grep.