Setting up Host Escalation for 2 different team for 1 server

[smlushing]

I ahve many server in which I want to setup host escalation for ech server. Here is my issue. Say I have 1 server that I want to set up for host escalation which we just run a ping command (a network switch)

1. When the server failed - we send out a text page to one person to be contacted (normally the ping saying server is down)

2. after about 5 mins - nagios will send out an alert but this time we need to send out a email to a special technical group that this is the 2 try and the server is still down.

So I want to be able to do this using one Host Escalation item as this was possible in the OLD Nagios which we used was able to do so I was trying to see if this can be done using the Nagios IX.

Or any documents showing how to do this. as I know the old Nagios version was able to do this as we are trying to copy this.


Any procedure or step in doing this will be very helpful as I need to have this done soon.

Steve Lushing
Hofstra University
System administrator

[jbrunkow]

Navigate to the Configure section of XI > click Core Config Manager under Advanced Configuration on the left pane > then click Host Escalations or Service Escalations to manage escalations.

Follow the link below for documentation about notification escalations in Nagios XI.
NOTIFICATION ESCALATIONS IN XI

[smlushing]

I had setup per your information and try testing this. How do i know it is running thru the host escalation as it seems like it is not doing it. Is there a setting needed for the host to use the host escalation levels I setup or is this automatic.

steve lushing

[jbrunkow]

Can you please share the configuration file for escalations on that server? This will tell us exactly what it is trying to do.

Code: Select all

/usr/local/nagios/etc/hostescalations.cfg

I believe the notification escalation will also be recorded in the event manager log. What do you see recorded there around the time the escalation should have occurred?

Code: Select all

/usr/local/nagiosxi/var/eventman.log

I should probably also mention that the notification interval and check interval need to pass before it is escalated. How long did you wait after you performed a test?