Licensing Expired Prematurely

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
nagaldis
Posts: 7
Joined: Mon Apr 20, 2020 1:35 pm

Re: Licensing Expired Prematurely

Post by nagaldis »

Ok - So I followed the instructions, I can visually verify that my expiration date was set to a correct time (like 81% expired). I reloaded my license and everything seemed to be groovy. However when I went to upgrade, I get this message?

You cannot upgrade your XI installation because your maintenance for this license has expired. Visit http://go.nagios.com/nagiosxi to renew your license and re-instate upgrade benefits.

And now, after the upgrade, it has reset my expiration date BACK to the Epoch.
License Key
License Type:
Free (Limited edition without support)
Licensed
License Key:
License Stats
License Type: Invalid License Key Purchase a License
Current Hosts: 41
Maintenance Status: EXPIRED ON 1969-12-31 - Renew Now
License Activation
Activation Status: Not Activated Activate your license key
License Options
Enterprise Features: Expired - Remove Key
ADAM
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Licensing Expired Prematurely

Post by scottwilkerson »

Sent PM with some instructions
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