Notifications per host, per service

[coitop]

Hello,

Say we have 500 hundred devices of 1 type around the world and we want to have notifications based on country orientation. The problem we face is this.
We have created 1 service for example that checks the memory of all 500 hundred devices, but if a threshold is passed, we only want the team of the country the device belongs to to be notified.
We cannot define the contact on the service as it will receive alerts for all countries, and we cannot define the contact on the host because it will then receive all alerts for that specific device!! (Yes, some services need to go to different teams of the same country)
Anyone has faced something similar or can provide a solution?
I know that if I had 1 service per device, I could bulky do it, but unfortunately this is not the case as the services have already been created.

Thanks

[ssax]

The only thing I can think for this would be to setup an escalation and use the escalation to notify them but then you'd likely need define an escalation per service if they are different contacts.

https://assets.nagios.com/downloads/nag ... ations.pdf

The only other way would be to use separate services like you were thinking if you need that much granularity.