After removing acknowledgment its not showing in GUI

[bseuser]

Hi,

We have a different Nagios XI instances example Nagios APAC, Nagios EMEA, Nagios AMER and we recently upgraded to 5.7.2. After upgrading we are observing a lot of issues.
In one of the Nagios APAC instances, we acknowledge the alert and remove the acknowledge once the issue is fixed. But the service notes still showing that the service is acknowledged. Please see the screenshot for reference.

Can you please provide the solution to fix this?

Thanks,

[ssax]

5.7.3 hasn't been released yet, are you sure it's not XI 5.7.2? You can find it in the bottom left hand side of the web interface.

You could be hitting a known bug in XI 5.7.2 (if that's what you're running) that occurs on some systems related to the new version of NDO3, some systems need to downgrade NDO3 back to NDO2DB (until actual XI 5.7.3 is released this or next week, depending on testing). I will need a profile to validate and send you the proper commands to downgrade (if that is the issue).

Please PM a copy of your profile, you can download it from Admin > System Profile > Download Profile.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*​​
/usr/local/nagiosxi/html/includes/components/profile/getprofile.sh SUPPORT

Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip​ file.​

If the profile script fails, please include the ENTIRE output.

What is the output of these commands as well:

Code: Select all

ls -ld /usr/local/nagios/var/rw
ls -l /usr/local/nagios/var/rw

[bseuser]

Its a typo mistake. The version is XI 5.7.2.

[ssax]

Ok, this info is still valid, please send the requested information:

You could be hitting a known bug in XI 5.7.2 (if that's what you're running) that occurs on some systems related to the new version of NDO3, some systems need to downgrade NDO3 back to NDO2DB (until actual XI 5.7.3 is released this or next week, depending on testing). I will need a profile to validate and send you the proper commands to downgrade (if that is the issue).

Please PM a copy of your profile, you can download it from Admin > System Profile > Download Profile.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*​​
/usr/local/nagiosxi/html/includes/components/profile/getprofile.sh SUPPORT

Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip​ file.​

If the profile script fails, please include the ENTIRE output.

What is the output of these commands as well:

Code: Select all

ls -ld /usr/local/nagios/var/rw
ls -l /usr/local/nagios/var/rw

[ssax]

I think you are hitting a known bug in the new NDO3 that some systems see, a fix is expected to be released in the upcoming XI 5.7.3 release that's supposed to be released soon.

Please follow these steps to downgrade NDO3 to NDO2DB and it should resolve your issues:

Take an XI backup/VM snapshot (if a VM) first just in case:

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

Code: Select all

service nagios stop
cd /tmp
rm -rf /tmp/nagiosxi
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.6.14.tar.gz
tar zxf xi-5.6.14.tar.gz
cd /tmp/nagiosxi
./init.sh
cd /tmp/nagiosxi/subcomponents/ndoutils
./install
chkconfig ndo2db on
service ndo2db start

Then edit your /usr/local/nagios/etc/nagios.cfgand make sure this line is uncommented:

Code: Select all

broker_module=/usr/local/nagios/bin/ndomod.o config_file=/usr/local/nagios/etc/ndomod.cfg

Make sure all occurrences of this line are commented:

Code: Select all

#broker_module=/usr/local/nagios/bin/ndo.so /usr/local/nagios/etc/ndo.cfg

Then start the nagios service:

Code: Select all

service nagios start

[bseuser]

Hi,

I updated the Nagios XI from 5.7.2 to 5.7.3 version in our dev instance.
I am doing testing for failure modes which we observe in 5.7.2.

1. By using the Bulk Host Cloning and Import option, I see still the Last check filed shows some wired date i.e., 1970-01-01. Attached the screenshot for your reference.
2. The force immediate check works fine in 5.7.3, and the last check and next check fields are updating.
3. When I create a new check by using CCM, I see the same the last check filed shows some wired date i.e., 1970-01-01, and when I ran/click on force immediate checks its updating the current date.

Please see the attached screenshot for your reference and help us to fix the problem.

Thank You..

[tgriep]

The 1970 date you are seeing is a normal function of the newer version of XI 5.7.x.
The new version when it creates a new Host or Service, it adds that object to the database and it fills in the date fields with the 1970 date as that is a required field.
Once the check runs, it will replace the 1970 date with the check time so what you are seeing is OK.

[bseuser]

Ok. Thanks for the update.
Is the Nagios XI 5.7.3 is stable now or there any issue on the latest 5.7.3 server?
We install 5.7.2 installs in our Production Instances and see some issues. As per the suggestion, we downgraded the ndoutils to 5.6.12 version. If we install the latest version 5.7.3 is the NDO3 will be upgraded as well or we need to manually upgrade the NDO3?

Thanks

[tgriep]

XI 5.7.3 does have some changes that should fix the Status update issues from the earlier versions.

We have not received much feed back from other customers if it did work so make sure you do a full backup of the server so you can revert it if needed.

The upgrade should remove the ndoutils package and install the latest NDO package for you.

Let us know how it works out.

[bseuser]

Hi,

We upgraded 5.7.3 today and it broke again.
Nagios XI has some issues and links are broken b/w GUI and backend connectivity.
Steps:
-------
1. Created hosts, services, in Nagiosxi GUI. [I used Configuration Wizards - Select a Wizard --> Nagios XI Server(monitor a remote NagiosXI server)]
2. When I Search the newly created host using the search option top right corner the host is not showing. Referred below screen-shot-1 for reference
3. But it is showing in CCM. Referred below screen-shot-2 for reference.
4. We have to wait for ~20-30min to update to GUI.

The 5.7.3 broked our Nagios production and not happy with 5.7.x version.

Thanks