Unable to load system information

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brandon-verrette
Posts: 12
Joined: Mon Oct 21, 2019 1:28 pm

Unable to load system information

Post by brandon-verrette »

Hello,

My cluster is currently on 2.1.7.

When I try to access some of the system information under the "Admin" tab, I get "The page isnt working , Server is currently unable to handle this request. HTTP error 500"

I can reach the "Admin Overview" however can not select "Cluster status" or "Index Status".

I Am able to reach "Instance Status", "Snapshots & Maintenance", "System Status", and "Command Subsystem" with no issues.
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cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Unable to load system information

Post by cdienger »

Try increasing the memory limit in php.ini to 2048M(https://support.nagios.com/kb/article.php?id=132) and if there are still issues after that, please provide a profile and a copy of the nagioslogserver index. Please PM both to me.

A profile can be gathered under Admin > System > System Status > Download System Profile or from the command line with:

Code: Select all

/usr/local/nagioslogserver/scripts/profile.sh
This will create /tmp/system-profile.tar.gz.

Note that this file can be very large and may not be able to be uploaded through the system. This is usually due to the logs in the Logstash and/or Elasticsearch directories found in it. If it is too large, please open the profile, extract these directories/files and send them separately.

I'd also like to get a copy of the current settings index. This can be gathered by running:

Code: Select all

curl -XPOST http://localhost:9200/nagioslogserver/_export?path=/tmp/nagioslogserver.tar.gz
The file it creates and that we'd like to see is /tmp/nagioslogserver.tar.gz.
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brandon-verrette
Posts: 12
Joined: Mon Oct 21, 2019 1:28 pm

Re: Unable to load system information

Post by brandon-verrette »

Increasing the memory limit in PHP.ini resolved the issue. Thank you for your help
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
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Re: Unable to load system information

Post by scottwilkerson »

brandon-verrette wrote:Increasing the memory limit in PHP.ini resolved the issue. Thank you for your help
Great!

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