How to add new service to "Service Status" in Nagios xi?

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benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: How to add new service to "Service Status" in Nagios xi?

Post by benjaminsmith »

Hi Nayana,

Thanks for the updated nagiosql file. That configuration is working well on my end. Make sure you are logged as an admin. After Applying Configuration using your updated file, I was able to see the services in the status. I have checks turned off, so that's why are they are all listed as critical.
service-status.png
Run the following tail command, try to Apply Configuration again, and post the full output to the thread.

Code: Select all

tail - f/usr/local/nagiosxi/var/cmdsubsys.log
Thanks,
Benjamin
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Nayananr
Posts: 19
Joined: Wed Mar 18, 2020 4:29 am

Re: How to add new service to "Service Status" in Nagios xi?

Post by Nayananr »

Hi Benjamin,

I have replied via other login before due to login issue.
benjaminsmith wrote:Let us know if you're able to get it resolved.
i can get the device response from the page CCM->Monitoring->Services(Edit -> run check command : Gives the device response ).
But i need the automated response from device as we have in Home->Details->Service Status.
Is there anything i am missing during above steps?



Regards,
Nayana
Nayananr
Posts: 19
Joined: Wed Mar 18, 2020 4:29 am

Re: How to add new service to "Service Status" in Nagios xi?

Post by Nayananr »

Hi Benjamin,

Thank you for the support.
benjaminsmith wrote:Make sure you are logged as an admin
I have logged in as "nagiosadmin" and given full permissions and refer the screen shot attached.
Still my end facing the same issue.
But i am using trail version of "Nagiosxi", is this causing any problem?


Regards,
Nayana
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benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: How to add new service to "Service Status" in Nagios xi?

Post by benjaminsmith »

Hi Nayana,

Since you are a trial customer, you do have access to a free Quickstart session, and we could help you get this take care of. To register, fill out the form on the following page.

https://www.nagios.com/services/quickstart/

Let me know that's an option for you.

Best Regards,
Benjamin
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Nayananr
Posts: 19
Joined: Wed Mar 18, 2020 4:29 am

Re: How to add new service to "Service Status" in Nagios xi?

Post by Nayananr »

Hi Benjamin,

Thank you for the suggestion, but the link is not available for my region(Attached img for reference).


Regards,
Nayana
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benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: How to add new service to "Service Status" in Nagios xi?

Post by benjaminsmith »

HI Nayana,


We prefer to use local partners in your region. Our office is open CST time, so if that's not a concern, please reach out to sales ([email protected]) and let them know you are on trial and have been working with support.

Nagios Enterprises Office Hours
https://www.nagios.com/contact/
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