Need to understand support ticketing limit.

capgemtools · Post by **capgemtools** » Thu Oct 15, 2020 11:17 am

hello Support,

By default how many tickets I can raise with Nagios Support for Enterprise License? How do I check how many tickets I have used during the year?

is there a limit raising support requests under "Support Forum"? if yes what is it?

benjaminsmith · Post by **benjaminsmith** » Thu Oct 15, 2020 3:12 pm

Hi Sandeep,

You'll receive 10 support tickets per license per year. Really the best way to find out how many tickets you have used right now is to ask the support tech when you open a ticket or contact the Customer Success Manager for your account.

There is no limit on the Customer Forum. I would recommend using the tickets for incidents with a higher severity level.

Hope that answers your question and let me know if you need clarification on anything.

Benjamin

capgemtools · Post by **capgemtools** » Thu Oct 15, 2020 3:43 pm

Thanks Benjamin.

benjaminsmith · Post by **benjaminsmith** » Thu Oct 15, 2020 3:56 pm

Thanks Benjamin.

Your welcome!

We'll go ahead and close this out, feel free to open another if you have any new questions.

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Need to understand support ticketing limit.

Need to understand support ticketing limit.

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