Inboundnrdp passive - Some services host seldom get updated

[ssax]

For one of the hosts that you know has updated in NagiosActive but isn't showing the update in NagiosCentral, please run this command against the nagios.log file (if it occurred today) or against the log file in /usr/local/nagios/var/archives that contains it:

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grep 'HOSTNAME' /usr/local/nagios/var/nagios.log

Do you see it trying to submit the result? If it fails to find the host/service you would see this message:

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Error: Got check result for service 'PING' on host 'XxXxXxXx'. Unable to find service

[flashmannag]

Hi ssax

First let me confirm that there's no AD integration.

I have tried with a couple of hosts that are not being updated properly and in the nagios.log I only get an ocasional 'SERVICE ALERT' when we receive data from a alerted service.

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[1603938795] SERVICE ALERT: HOSTNAME;FS Discovery;CRITICAL;HARD;1;DISK CRITICAL - /var/lib/containers/storage/overlay is not accessible: Permission denied

Or this kind of warning. Completely normal otoh as we don't have contacts in this Nagios.

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[1603944120] Warning: Service 'Swap Usage' on host 'HOSTNAME' has no default contacts or contactgroups defined!

Got some of those 'Unable to find service errors' but few to be tha main reason for the issue as we have thousands not updated.

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# grep 'Unable to find service' nagios.log | wc -l
133

Should I look out for anything in the sending ActiveNagios?

Thanks and best regards.

[ssax]

Those are normal.

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

I don't think you're hitting the same issue as @BanditBBS, I just did a remote and do not see the error he was seeing in your debug logs.

Let's also check the DB for duplicates:
- Change HOSTNAME to one of the hosts that you are sure isn't updating

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mysql -uroot -pnagiosxi -h 127.0.0.1 nagios -e "select * from nagios_objects where name1 like '%HOSTNAME%';"

Include that info in the ticket.

[ssax]

Locking thread, ticket received, we will continue support through the ticket.

Thank you!