Nagios License

[Maxwellb99]

Hi Nagios,

We just renewed our Nagios License. On all but one of them we're good. It says "Maintenance Status: Current (Expires in 398 days on 2021-12-15)" But on one of the Nagios instances it won't update it says "Maintenance Status: Current (Expires in 33 days on 2020-12-15)". Is there a way to kick an update on this?

[benjaminsmith]

Hi,

Does this server have access to the internet? It might not be able to contact our license server. You can test this with the following command.

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nslookup api.nagios.com

If that's not the issue, please send us the system profile and I can check the license information on our end. Thanks, Benjamin

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.

[Maxwellb99]

I think it's good. I PM'd the System Profile.

api_nagios_com.PNG

[benjaminsmith]

Hi Maxwellb99,

Appreciate the profile and look like we can successfully connect to the Nagios license server and the license status is good. So looking in the logs, I'm seeing a number for timeout messages across both the PHP and Nagios XI system logs.

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[client 10.14.6.177:52440] Connection timed out after 15000 milliseconds, referer: https://gcxsp0004.ent.corp.bcbsm.com/nagiosxi/admin/license.php

PROCESSED 0 COMMANDS
..............Connection timed out after 15001 milliseconds

These errors are not tied to single cause, so please run through the following items to help troubleshoot this.

1. Are you using a proxy? Do you have a proxy set in Admin > Proxy Configuration?

2. Check Nagios user account ( has not expired)

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chage -l nagios

And post the output to the following command:

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grep nag /etc/group

3. Make sure the cron service is running.

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systemctl status crond

4. Make sure you have the correct Program URL and External URL settings. Go to Admin >System Config > System Settings > General to verify.

Thanks, Benjamin

[Maxwellb99]

Hi Nagios,

Thank you! It was number 1. Proxy configuration wasn't set in the GUI. Hence my confusion as to why this single instance wasn't working & all the rest of them were.

Thanks,
Maxwell Ramirez

[benjaminsmith]

HI Maxwell,

Great! Glad we got it worked out.

We'll go ahead and close this topic but feel free to open another if you have any new questions.

Regards,
Benjamin