Connection timed out after 15001 milliseconds

[erkanerturk]

Hi

when I try to login XI GUI. it waits 15 seconds, then i succeed to login..
in the logs i see the following (ssl_error_log)

[Wed Nov 25 16:42:20.385994 2020] [:error] [pid 29081] [client 192.168.5.6:40034] Connection timed out after 15001 milliseconds, referer: https://Nagios.local/nagiosxi/login.php

what is the reason for this wait..

[benjaminsmith]

Hi,

It's might not be able to resolve that domain. Does the following command resolve to the correct IP address?

Code: Select all

nslookup Nagios.local

Also, go to Admin > System Settings > General and make sure you have the correct URL settings.

Lastly, I'd like to review the /etc/httpd/conf.d/nagiosxi.conf file. Please post it to the thread.

Best Regards,
Benjamin

[erkanerturk]

Hi

name resolution is OK
settings are OK.

file is the following

<Directory "/usr/local/nagiosxi/html">
# SSLRequireSSL
Options None
AllowOverride None
Order allow,deny
Allow from all
# Order deny,allow
# Deny from all
# Allow from 127.0.0.1
# AuthName "Nagios XI"
# AuthType Basic
# AuthUserFile /usr/local/nagiosxi/etc/htpasswd.users
# Require valid-user
Require all granted
</Directory>

Alias /nagiosxi "/usr/local/nagiosxi/html"

# Special configuration to allow .htaccess in custom includes
<Directory "/usr/local/nagiosxi/html/includes/components/custom-includes">
AllowOverride All
Options None
Require all granted
</Directory>

# Special config to deny access to deployment
<Directory "/usr/local/nagiosxi/html/config/deployment">
AllowOverride All
Options None
Require all granted
</Directory>

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule nagiosxi/api/v1/(.*)$ /usr/local/nagiosxi/html/api/v1/index.php?request=$1 [QSA,NC,L]
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
</IfModule>

# Special config to deny access to deployment
<Directory "/usr/local/nagiosxi/html/config/deployment">
AllowOverride All
Options None
</Directory>

# Special config to deny access to nocscreen audio uploads
<Directory "/usr/local/nagiosxi/html/sounds">
AllowOverride All
Options None
</Directory>

[erkanerturk]

Hi
i think i have found the answer
nagiosxi tries to resolve api.nagios.com.
when i put this to /etc/hosts file pointing to nagios server's own IP adress. i logged in instantly..

can i use this method? or how can i disable api.nagios.com resolution ?

thanks..

[erkanerturk]

Hi
I think you hesitated to disable api.nagios.com query.
i only want to recover from latency imposed by this query.

please recommend a solution..

[benjaminsmith]

Hi,

That address, api.nagios.com, is our license server. Once a day, the system checks in to the API server to retrieve Maintenance Status for the license so it can prompt you when the license is about to expire.

For some reason, it looks like it's taking longer to resolve this domain. You can add this lookup to the /etc/hosts file and let's also disable the regular updates checks, go to Admin -> System Settings -> Uncheck Automatically Check for Updates.