report issue

[progressive.nagiosXI]

Hi support team,

we are facing an issue when downloading the report in PDF/JPG.

Note:- Normally at first attempt report is ok with proper data, but it corrupt as attached when pdf download.

Thanks

[benjaminsmith]

Hi @progressive.nagiosXI,

Thanks for uploading the PDF. It looks like it's timing out before it's able to complete the report. Have you adjusted the PHP settings on the system yet? If not, please follow the steps in the knowledgebase article below and try to test the report again.

Nagios XI - Optimizing The PHP Settings File

If you have already done this, please upload the PHP in file to the thread for us to review. Thanks, Benjamin

Code: Select all

/etc/php.ini

[progressive.nagiosXI]

Hi Benjamin,

PFA,
we change noting from our end please check if someone did before I don't know.

Thanks

[benjaminsmith]

Hi,

Okay, thanks for uploading that file. The input vars look good, but let's increase the following options to:

Code: Select all

max_execution_time = 900
max_input_time = 300

Then go ahead and re-start the web server, and try testing the report once more.

Code: Select all

systemctl restart httpd

And let us know if the issue is resolved.

[progressive.nagiosXI]

Hi Benjamin,

done the changes and restart httpd, but still facing the same issue.

Benjamin if require we will open a separate ticket for it.
Need to resolve this issue quickly because we purchased a new Nagios xi last month and transfer half clients to a new Nagios xi server.
So we need to share all client's reports pdf within a week before cutoff.

If required please take a remote session to check and get all configuration.

Thanks

[benjaminsmith]

HI @progressive.nagiosXI,

Please go ahead and open a support ticket for this issue. For faster resolution, please reference this post. I would also recommend attaching the Apache config file to the ticket as well.

Code: Select all

/etc/httpd/conf/httpd.conf

To open a support ticket, go to:
https://support.nagios.com/tickets/

Thanks,
Benjamin

[ssax]

Locking thread, ticket received, we will continue support through the ticket.

Thank you!