acknowledged alarms not triggering if they change state

[nms]

Good morning,

We have an issue regarding the acknowledged alarms when they change the status.
Example:
Alarm triggers as warning and shows on the dashboard. Than, our NOC guys acknowledge the alarm. If the same alarm has changed the status to critical the alarm will not show on the dashboard as it is acknowledged.

Do you have any idea how the alarm could automatically remove the acknowledgment when it changes the status, please?


Best regards,
James

[benjaminsmith]

Hi James,

I'd have to submit a feature request for that ability. It could be certainly scripted out as you can remove acknowledgments using the Core commands and you can use the REST API to check acknowledgment states of hosts and services along with state types.

Best Regards,
Benjamin

[nms]

Hi Benjamin,

Does one of these commands remove the acknowledgment automatically once the there is a status change?
I checked some of them but they just remove acknowledgements if they are acknowledged at next poll.


Best regards,
James

[benjaminsmith]

Hi James,

That's correct, those commands will add or remove acknowledgments, If you'd like I can submit a feature request for removing the acknowledgment of the service status were to change from a warning to critical or vice versa.

Best Regards,
Benjamin

[nms]

Hi Benjamin,

The feature request will be available at next nagios update?

[benjaminsmith]

Hi @nms,

The feature request will be available at next nagios update?

I'd be happy to submit the request for you, but the decision as to if and when an enhancement is implemented is up to the product teams at Nagios, so I can't really make any promises here.

Let me know if you have any other questions.

Regards,
Benjamin

[nms]

Hi Benjamin,

Happy new year

Can you kindly submit the feature request? Also, if it is possible please keep us up to date.


Best regards,
James

[ssax]

You should really only need to make sure they do not select "Sticky Acknowledgement" when submitting the acknowledgement then if it changes from a warning to a critical it will clear the ACK and show the changed state in the interface.

If the "sticky" option is set, the acknowledgement will remain until the service returns to an OK state. Otherwise the acknowledgement will automatically be removed when the service changes state. If the "notify" option is set, a notification will be sent out to contacts indicating that the current service problem has been acknowledged. If the "persistent" option is set, the comment associated with the acknowledgement will survive across restarts of the Nagios process. If not, the comment will be deleted the next time Nagios restarts

Adapted from here:

https://assets.nagios.com/downloads/nag ... mand_id=40