Max activations exceeded - You have exceeded the maximum all

[HIINNS]

All,

I recently upgraded my Nagios XI application to version 5.7.5 (old version 5.6.5). I installed on a new server since in the past I have had trouble using the offline upgrade which corrupted my current installation. Anyway, in trying to use the current license after removing the license from the 5.6.5 I get a "Max activations exceeded - You have exceeded the maximum allowed activations for the specified license key." error message. How do I get around this problem.

Thank you,

[vtrac]

Hi HIINNS,
I have contacted our sale team regarding the issue.
If you could contact our sale person directly at [email protected] with your decommissioned IP, he will notate the profile.

Regards,
Vinh

[HIINNS]

Thank you for getting back in touch with me. Unfortunately, I am not allowed to divulge IP addresses. I will contact and see if anything else can be done. Thank you for your assistance.

[vtrac]

Hi,
Yes, please contact Ryan (sale team member) directly at "[email protected]" and he will helps you out.

Regards,
Vinh