Redundant Alerts being sent every time

[RIDS_I2MP]

Hello Team,

We are observing that every time when alerts are sent to the contacts which we have configured, two alerts are being sent for the same parameter via two different mail Id's.

PFA for the same.

1st alert is going through Nagios RIDS-2 Production which we understand is correct as this is the mail id registered.
But we are not getting as to how and from where the 2nd alert is going through, that is via [email protected] - This we do not want.

Please let us know where we can see this settings and how we can change this or disable this.

[RIDS_I2MP]

Hi Team,
Can you check and help us to fix the issue.

[benjaminsmith]

Hi,

I believe you may have multiple notification handlers set for your contacts. Can you verify this on the contact settings or contact template settings in the Core Config Manager?

xi-contact-template.png

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button

If this is not the issue, please send over the system profile from this server.

Thanks,
Benjamin

[RIDS_I2MP]

Hello Team,

I believe this is not the case.
PFA and also the profile.

Thanks and Regards,
Saurabh Kulkarni.

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

[benjaminsmith]

Hi,

The template file for the contacts is ok, but locally the contacts have more than one notification handler defined. If you are using the SMTP mail option, you'll want to remove notify-service-by-email and notify-host-by-email from the contacts associated with this servcie.

Here's the service details:

Code: Select all

define service {
	host_name	ESBCN01-AC61.......
	service_description	Port 8 Status
	check_period	xi_timeperiod_24x7
	check_command	check_xi_service_ifoperstatus!9TgWkw1mK2rS!8!-v 2 -p 161
	contacts	RIDS_CC_TEAM,RIDS.NETWORK.Team
	contact_groups	All_Alerts

Go to the Core Config Manager and remove the
RIDS_CC_TEAM

Code: Select all

define contact {
	contact_name	RIDS_CC_TEAM
	alias	RIDS_CC_TEAM
	service_notification_period	rids_cc_team_notification_times
	host_notification_period	rids_cc_team_notification_times
	service_notification_options	r,w,u,c
	host_notification_options	r,d,u
	service_notification_commands	xi_service_notification_handler,notify-service-by-email,notify-host-by-email
	host_notification_commands	xi_host_notification_handler,notify-service-by-email,notify-host-by-email[

nagiosadmin

Code: Select all

	define contact {
	contact_name	nagiosadmin
	alias	Nagios Administrator
	service_notification_period	nagiosadmin_notification_times
	host_notification_period	nagiosadmin_notification_times
	service_notification_options	r,w,u,c
	host_notification_options	r,d,u
	service_notification_commands	xi_service_notification_handler,notify-service-by-email,notify-host-by-email
	host_notification_commands	xi_host_notification_handler,notify-service-by-email,notify-host-by-email
	email	email-addrress

RIDS.NETWORK.Team

Code: Select all

define contact {
	contact_name	RIDS.NETWORK.Team
	alias	RIDS.NETWORK.Teamxxxx
	service_notification_period	RIDS.NETWORK.Team_notification_times
	host_notification_period	RIDS.NETWORK.Team_notification_times
	service_notification_options	r,w,u,c
	host_notification_options	r,d,u
	service_notification_commands	xi_service_notification_handler,notify-service-by-email,notify-host-by-email
	host_notification_commands	xi_host_notification_handler,notify-service-by-email,notify-host-by-email

Let me know if that resolves the issue for you.