Reports display issue

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Reports display issue

Post by dchurch »

Are you connected over HTTPS when you generate the report, or over HTTP?
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Reports display issue

Post by dchurch »

Could you try changing this line in /usr/local/nagiosxi/html/config.inc.php:

Code: Select all

$cfg['use_https'] = false;
To:

Code: Select all

$cfg['use_https'] = true;
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Reports display issue

Post by dchurch »

One more thing you can do to help diagnose this:
1. run this command as root:

Code: Select all

touch /usr/local/nagiosxi/var/wkhtmltox.log
chmod 0777 /usr/local/nagiosxi/var/wkhtmltox.log
2. Run the SLA report PDF
3. Paste the contents of /usr/local/nagiosxi/var/wkhtmltox.log here.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
Bala.Mutyam
Posts: 97
Joined: Wed Apr 29, 2020 12:18 pm

Re: Reports display issue

Post by Bala.Mutyam »

Hi @dchurch,

I'm connecting via HTTPS.

I have attache logs screenshot of /usr/local/nagiosxi/var/wkhtmltox.log
You do not have the required permissions to view the files attached to this post.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Reports display issue

Post by dchurch »

No error messages output. That's very strange.

In order to escalate this issue and take a deeper dive into what's causing this, I'd suggest you create a ticket so we can hopefully get this resolved ASAP.

Nagios XI 5.8.2 was released today and it specifically includes some fixes to PDF generation, so maybe updating to the latest version may fix your issues. It may be a day until the packages are available in the repos, but it'll be soon.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
Bala.Mutyam
Posts: 97
Joined: Wed Apr 29, 2020 12:18 pm

Re: Reports display issue

Post by Bala.Mutyam »

Hi @dchurch,

Thanks for your help.

I have upgraded our NagiosXI to 5.8.2 today but no luck.

I will raise a ticket as suggested.

Thanks
Bala.Mutyam
Posts: 97
Joined: Wed Apr 29, 2020 12:18 pm

Re: Reports display issue

Post by Bala.Mutyam »

scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: Reports display issue

Post by scottwilkerson »

Locking forum thread, moving to ticket
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
Locked