Unable to apply config after 5.8.2 update

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
rferebee
Posts: 733
Joined: Wed Jul 11, 2018 11:37 am

Re: Unable to apply config after 5.8.2 update

Post by rferebee »

Code: Select all

PHP Parse error:  syntax error, unexpected end of file in /tmp/bpifixtmp/bpi_fixer_thing.php on line 90
rferebee
Posts: 733
Joined: Wed Jul 11, 2018 11:37 am

Re: Unable to apply config after 5.8.2 update

Post by rferebee »

We're experiencing a new issue that was reported over the weekend since updating to 5.8.2.

Users with limited access to hosts/services (or maybe just non-admins) are experiencing longer that normal wait times for certain dashlets and screens to load in the XI console. This is just a guess, but it seems like XI having to parse through permissions to determine what the user has access to is causing the delay. For example, the Service Status and Host Status Summary dashlets are taking up to 10 minutes to load for certain users, as well as the 'Operations Center/Screen' sections.

We have not seen this problem in the past.

As a troubleshooting step, I granted a limited user full read-access to all hosts/services and that seemed to resolve the issue immediately.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Unable to apply config after 5.8.2 update

Post by dchurch »

This sounds like a bug in Nagios XI. My guess would be that the CPU spikes during the 10 minutes it takes for the request to finish, likely due to a database index not being used properly (in which case the database schema should be fixed and/or the query modified), or a PHP operation with a big complexity (in which case the code should be updated).

In order to escalate this issue and take a deeper dive into what's causing this, I'd suggest you create a ticket so we can hopefully get this resolved ASAP.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
rferebee
Posts: 733
Joined: Wed Jul 11, 2018 11:37 am

Re: Unable to apply config after 5.8.2 update

Post by rferebee »

This was resolved by Tom in a separate support ticket. Thank you!
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: Unable to apply config after 5.8.2 update

Post by dchurch »

Glad to hear you resolved it! Locking thread.

If you have any additional issues, feel free to make a new thread.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
Locked