Failed to create pdf in Availability Report

[hdurans]

Hi,

today I found this problem with nagios xi when I download to pdf availability report.

I have this issue.

error.png

The error only present when selected a hostgroup, the report display correctly, but when I try to download to pdf file the error appear.

thanks for your help

[lmiltchev]

What is the version of Nagios XI that you are currently using? What OS/distro? Is this a fresh install or an upgrade?

Do you have PDF/JPG Exporting tab under the Performance Settings page (Admin > System Config > Performance Settings)? If you do, can you show us a screenshot of the page?

Also, show us what you have defined as a Program and External URL under the System Settings page.

Run the following commands and show the output in code wraps:

Code: Select all

grep 'use_https\|compat' /usr/local/nagiosxi/html/config.inc.php
tail -100 /var/log/httpd/error_log

or

Code: Select all

tail -100 /var/log/apache2/error.log

depending on the OS.

Have you tried increasing the resource limits in the php.ini by following the steps, outlined in our KB article on the topic?

https://support.nagios.com/kb/article/n ... e-611.html

[hdurans]

What is the version of Nagios XI that you are currently using? What OS/distro? Is this a fresh install or an upgrade?

Do you have PDF/JPG Exporting tab under the Performance Settings page (Admin > System Config > Performance Settings)? If you do, can you show us a screenshot of the page?

Also, show us what you have defined as a Program and External URL under the System Settings page.

Run the following commands and show the output in code wraps:

Code: Select all

grep 'use_https\|compat' /usr/local/nagiosxi/html/config.inc.php
tail -100 /var/log/httpd/error_log

or

Code: Select all

tail -100 /var/log/apache2/error.log

depending on the OS.

Have you tried increasing the resource limits in the php.ini by following the steps, outlined in our KB article on the topic?

https://support.nagios.com/kb/article/n ... e-611.html

Hi,
I'm using 5.7.2 Version is a fresh install and O.S. is Centos 7.9

In performance settings don't have this tap

performance.png

In php.ini, I increscent values of max_time and memory


Thanks for your help,

[ssax]

I would upgrade to the latest (XI 5.8.2) to get the latest bug fixes and see if that resolves it.

Please PM me a copy of your profile, you can download it from Admin > System Profile by clicking the Download Profile button.

Please attach these files:

Code: Select all

/etc/php.ini
/etc/hosts

[ssax]

I replied via PM, please read your private messages.

If those changes do not fix the issue, please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

Thank you!

[ssax]

Locking thread, ticket received, we will continue support through the ticket.

Thank you!