Nagios Integration with HP Service Manager

[HIINNS]

I am in the process of integrating Nagios XI with HP Service Manager. It should be a pretty easy process as I just need to forward an e-mail from Nagios XI to a HPSM mailbox. I do have some 3 questions about this.

1. Is there a way to only send 1 e-mail to HPSM when a condition is met, rather than continually sending e-mails until the condition is no longer met? (HPSM sends e-mails to the the group responsible for fixing the problem)
2. Is there a way to modify the e-mail to include the group name responsible for fixing the problem.
3. Is there a way to only send warning messages to the group responsible for fixing the servers problems, and to add the HPSM mailbox when it reaches a critical state?

Thank you!!!

[dchurch]

1. Is there a way to only send 1 e-mail to HPSM when a condition is met, rather than continually sending e-mails until the condition is no longer met? (HPSM sends e-mails to the the group responsible for fixing the problem)

Yes. Setting the Notification Interval to 0 for a host or service will accomplish this.

2. Is there a way to modify the e-mail to include the group name responsible for fixing the problem.

Yes, at a high level, you can do this using Free Variables:
1. Set a Free Variable on the host called "mythingy"
2. Modify xi_host_notification_handler under CCM -> Commands, adding --mygroup=$_HOSTMYTHINGY$
3. Open Admin -> Notification Management, and add a line Group Responsible: %mygroup%

Once you do this, you'll want to "deploy" the notification preferences to the contacts/users affected.

- More about free variables
- Using Free Variables in Notifications

3. Is there a way to only send warning messages to the group responsible for fixing the servers problems, and to add the HPSM mailbox when it reaches a critical state?

There are many ways to do it, including smartening-up the notification command above to only proceed if the host is in a Critical state.

Unfortunately, a "Critical" can be triggered right away, so this may not be what you're looking for, if you're looking to notify the team first, then the HPSM after a time.

You may want to have a look at tweaking your config so Reports -> SLA Report shows meaningful data for any "problem" hosts and/or host groups.

You may also want to try to use a BPI grouping to stagger notifications.

[HIINNS]

I just tried implementing putting a user group into a nagios generated e-mail using free variables. In setting mythingy, it asked for a value or it would not allow me to set the variable. What value do I need to use?

Thank you,

[HIINNS]

Sorry, my bad. Sometimes I just don't think things through. Please ignore my previous post.

[HIINNS]

I updated the adding the group name to be posted on a notification e-mail as follows:

1. I added the _mythingy variable on MYHOST and added variable NN_TSO_PLNG as the group (verified that _mythingy was added to the /usr/local/nagios/etc/services/MYHOST.cfg). Then modified the xi_host_notification_handler to add the --mygroup=$HOSTMYTHINGY$ to the end of the record. I receive the following e-mail that didn't contain the group I placed in _mythingy.

***** Nagios XI Alert *****

Nagios has detected a problem with this service.

Notification Type: PROBLEM

Service: Disk Usage on C:/
Host: MYHOST
Address: 172.30.29.223
State: CRITICAL
Info:
CRITICAL: Used disk space was 91.90 % (Used: 45.47 GiB, Free: 4.02 GiB, Total: 49.50 GiB)
Date/Time: 2021-03-18 11:27:46

Respond: https://myhost/nagiosxi/rr.php?oid=2707 ... 1542a531cz
Nagios URL: https://myhost/nagiosxi/

Thinking that the free variable should have been _hostmythingy, I made the appropriate change. I got the same result. Have I done something wrong?

Thank you

[dchurch]

I think you missed a step where you deploy the notification template to users. That step is necessary because users can set their own notification templates.

--mygroup=$HOSTMYTHINGY$

Well, if that doesn't work, try what I said instead, --mygroup=$_HOSTMYTHINGY$

[HIINNS]

My bad. I did have --mygroup=$_HOSTMYTHINGY$ set. Still not returning the group in the e-mail. Sorry for not getting back sooner. I visited my grandson and his family starting on Friday. Got back late yesterday.

[HIINNS]

I read the two links you sent and modified settings according to the directions. I am trying to send an alert when a C Drive exceeds 90%. So I changed the _mythingy variable to NN_TSO_PLNG group. I next modified the xi_service_notification_handler command to include
--mygroup=_SERVICEMYTHINGY , instead of --mygroup=_HOSTMYTHINGY. I then clicked on my userid in the upper right hand corner and modified the the notifications sent to me to include Group: %mygroup%. I next did a bulk change to add _mythingy NN_TSO_PLNG to all C Drive services to free variables. Applied all changes and am still getting the following:

***** Nagios XI Alert *****

Nagios has detected a problem with this service.

Notification Type: PROBLEM

Service: Disk Usage on C:/
Host: MYSERVER
Address: Sorry can't send IPs.
State: CRITICAL
Group: %mygroup%
Info:
CRITICAL: Used disk space was 91.90 % (Used: 45.47 GiB, Free: 4.03 GiB, Total: 49.50 GiB)
Date/Time: 2021-03-23 10:18:59

Respond: https://myserver/nagiosxi/rr.php?oid=27 ... b44fea7730
Nagios URL: https://myserver/nagiosxi/

Any ideas???

[dchurch]

So I changed the _mythingy variable to NN_TSO_PLNG group.

So the free variable is called _nn_tso_plng, and it's set to the appropriate string in the service definition?

[HIINNS]

Manage Free Variables
Name Value Actions
_xiwizard ncpa
_mythingy NN_TSO_PLNG

/usr/bin/php /usr/local/nagiosxi/scripts/handle_nagioscore_notification.php --notification-type=host --contact="$CONTACTNAME$" --contactemail="$CONTACTEMAIL$" --type=$NOTIFICATIONTYPE$ --escalated="$NOTIFICATIONISESCALATED$" --author="$NOTIFICATIONAUTHOR$" --comments="$NOTIFICATIONCOMMENT$" --host="$HOSTNAME$" --hostaddress="$HOSTADDRESS$" --hostalias="$HOSTALIAS$" --hostdisplayname="$HOSTDISPLAYNAME$" --hoststate=$HOSTSTATE$ --hoststateid=$HOSTSTATEID$ --lasthoststate=$LASTHOSTSTATE$ --lasthoststateid=$LASTHOSTSTATEID$ --hoststatetype=$HOSTSTATETYPE$ --currentattempt=$HOSTATTEMPT$ --maxattempts=$MAXHOSTATTEMPTS$ --hosteventid=$HOSTEVENTID$ --hostproblemid=$HOSTPROBLEMID$ --hostoutput="$HOSTOUTPUT$" --longhostoutput="$LONGHOSTOUTPUT$" --datetime="$LONGDATETIME$" --mygroup="$_SERVICEMYTHINGY$" -> contents of xi_host_notification handler

Service Alert Message:

***** Nagios XI Alert *****

%alertsummary%

Notification Type: %type%

Service: %service%
Host: %host%
Address: %hostaddress%
State: %servicestate%
Group: %mygroup%
Info:
%serviceoutput%
Date/Time: %datetime%

Respond: %responseurl%
Nagios URL: %xiserverurl%