Escalations not following notification intervals

[CoMAdmin]

Hello I have Host Escalations configured for all hosts and service escalations configured for all services. I have noticed that many (if not all) of the escalations are not working correctly. One issue that I am seeing is that I receive "Escalated Notification" emails immediately when an issue occurs. However, the expected behavior (in 1 example), is that the first notification, and all subsequent notifications should go out every 240min. please see attached screenshot.

Also, attached please find my system profile.

Thanks.

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

[ssax]

The service escalation will use the service's first_notification_delay which is set to 0 on the first service I checked in that specific escalation. That means that the first notification will go out immediately and be escalated immediately because you have 1 set on the escalation. In order for it to not send for 240 minutes the first time you should edit the services and set a first_notification_delay of 240, then it should do what you want.

[CoMAdmin]

Makes sense. Thanks so much for this info. I applied the changes and will observe the behavior. Please feel free to lock thread.

[ssax]

No problem, glad to help! Locking and marking as resolved.