Information details in the email notification

[mejokj]

Hi Team,

A particular host (HostName: QYBILXICCPRAC1), DL users (distribution list) not getting any information details in the email notification.

Attached the screenshot for your reference (marked with yellow color).

Thanks

[benjaminsmith]

Hi,

Let's take a look at the notification template the system is using for this contact, it may not have a notification variable in that location. For example, here's the standard template on XI.

service-notification-variables.png

What is listed next to Information:?

Some good information in the following guide on customizing these messages.

Nagios XI Understanding Notification Variables

Regards,
Benjamin

[mejokj]

Hello,

How can we get the template information of the specific contact.
These account is not a user, Its a contact. So how can we edit the template of the specific contact, Kindly provide the steps.

[benjaminsmith]

Hi @mejokj,

If you are using the SMTP notification handlers (phpmailer) then it can be configured to use those templates for the contacts as well.

nofication-template-contacts.png

For instructions on how to set the notification handlers on the Core contact, please see the following guide.

Configuring Core Contacts to Use Nagios XI PHPMailer SMTP Settings

Let us know if you're able to get it working.

Benjamin

[mejokj]

For that specific contact we using the same as Contact Templates xi_contact_generic. But these was the issue for that specific contact when try with other user it is fine.

[benjaminsmith]

Hi,

I'd like to get a profile and the exact name of this contact to review how it's set up. There's a difference in functionality between 'users' and 'contacts' in Nagios XI.'

The contacts are part of the monitoring engine, Nagios Core, and users are part of the GUI/XI application.

We have a guide for configuring Core Contact to use the PHPmailer library (SMTP), and after testing this further, those commands do not work with the notification templates. The notification commands would need to be edited to include/modify the email.

This is shown on page 3 of the following guide.

Nagios XI Configuring Core Contacts to Use Nagios XI PHPMailer SMTP Settings

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button

--Benjamin

[benjaminsmith]

Hi,

Thank you for the profile. The contact is using the following notification handlers,

service_notification_commands xi_service_notification_handler
host_notification_commands xi_host_notification_handle

If the contact is getting emails, then they are likely set up as user account as well. Can you verify this? Go to Admin > Users > Manage Users

For the notification template on the user account, go to Admin > Users > Notification Management. You can use the Deploy to Users tab to make sure the account has the proper notification template assigned.

For detailed instructions on this step, see: Nagios XI How to Configure Email And Text Notifications

Otherwise, if the contact does not have a user account, then I would recommend setting that up for this email, then you will be able to manage the notification variables using the templates.

Regards,
Benjamin