Nagios generating HARD critical trap at first attempt itself

[deek]

Hi

We are facing some issue with the HARD and OK traps with critical plugin timeout.

When a service is having critcal - plugin timeout issue , we are seeing HARD critical trap at first attempt though we have 5 attempts to check before sending an HARD trap and post that once the service comes up and OK traps is in SOFT state and not HARD state. So the event is open and not closed by HARD ok trap. Attached the snapshot for reference. Where to do the changes from the backend to make it send HARD critical at 5th attempt and OK HARD alert instead of OK SOFT.

HARD_trap.JPG

Thanks
Deek

[ssax]

What XI version are you using? This looks like a bug. Was the host down? If so, you are likely hitting this:

https://github.com/NagiosEnterprises/na ... issues/759

[deek]

We are using Nagios 5.67. Yes the host was down.

And in the document that you have mentioned, there was a question if this is fixed in version 5.8.1
We do see this plainly as a bug and atleast we are looking for any solution that we can do it from the backend like making changes to the confugration files.

Thanks
Deek.

[ssax]

I am currently unable to provide a solution, I talked with development on this recently and they said that they consider that a high priority bug for the next XI release that contains a Core update in it (not every XI release gets a Core release in it) but the bug hasn't been fixed yet as it's still listed as open.

[deek]

Thanks for the update sax. Much appreciated.

[ssax]

No problem, I know multiple customers are waiting on the resolution but the recent NDO3 issues have taken priority.