NagiosXI updates

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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Ahmed Alalem
Posts: 6
Joined: Fri Aug 14, 2020 12:41 pm

NagiosXI updates

Post by Ahmed Alalem »

Hello,

Nagios offered a new update from 5.5.7 to 5.8.3, but when I made the update I ended up waiting with no updates. this is the message that I have " Update in progress. Please wait. Update may take a few minutes" any idea on what is happening, and how to stop it.
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: NagiosXI updates

Post by dchurch »

If you PM me a system profile I can diagnose further. Get one by going to Admin (top menu) => System Profile (in the left menu), then clicking the blue button.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT
Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip file.
If the profile script fails, please include the ENTIRE output.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
Ahmed Alalem
Posts: 6
Joined: Fri Aug 14, 2020 12:41 pm

Re: NagiosXI updates

Post by Ahmed Alalem »

Hi,

Please find attached below the entire system profile as requested. the update still running "Spinning" since last week.

Nagios XI - System Info
System
Nagios XI version: 5.5.7
XI installed from: source
XI UUID: 574c4fa7-4bd2-4b13-a987-ad28b10cfd51
Release info: devut528 2.6.32-754.36.1.el6.x86_64 x86_64
Red Hat Enterprise Linux Server release 6.10 (Santiago)
Gnome is not installed
Apache Information
PHP Version: 5.3.3
Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36
Server Name: 10.204.243.199
Server Address: 10.204.243.199
Server Port: 80
Date/Time
PHP Timezone: America/Chicago
PHP Time: Wed, 09 Jun 2021 08:42:37 -0500
System Time: Wed, 09 Jun 2021 08:42:37 -0500
Nagios XI Data
License ends in: RTTURV
UUID: 574c4fa7-4bd2-4b13-a987-ad28b10cfd51
Install Type: source

nagios (pid 29949) is running...
NPCD running (pid 1905).
ndo2db (pid 15769) is running...
CPU Load 15: 1.12
Total Hosts: 31
Total Services: 72

Function get_base_uri() returns: http://10.204.243.199/nagiosxi/
Function get_base_url() returns: http://10.204.243.199/nagiosxi/
Function get_backend_url(internal_call=false) returns: http://10.204.243.199/nagiosxi/includes ... rofile.php
Function get_backend_url(internal_call=true) returns: http://localhost/nagiosxi/backend/

Ping Test localhost
Running:
/bin/ping -c 3 localhost 2>&1
PING localhost (127.0.0.1) 56(84) bytes of data.
64 bytes from localhost (127.0.0.1): icmp_seq=1 ttl=64 time=0.049 ms
64 bytes from localhost (127.0.0.1): icmp_seq=2 ttl=64 time=0.026 ms
64 bytes from localhost (127.0.0.1): icmp_seq=3 ttl=64 time=0.049 ms

--- localhost ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2001ms
rtt min/avg/max/mdev = 0.026/0.041/0.049/0.012 ms
Test wget To localhost
WGET From URL: http://localhost/nagiosxi/includes/components/ccm/
Running:
/usr/bin/wget http://localhost/nagiosxi/includes/components/ccm/
--2021-06-09 08:42:39-- http://localhost/nagiosxi/includes/components/ccm/
Resolving localhost... ::1, 127.0.0.1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://localhost/nagiosxi/login.php?red ... f&noauth=1 [following]
--2021-06-09 08:42:40-- http://localhost/nagiosxi/login.php?red ... f&noauth=1
Connecting to localhost|::1|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: "/usr/local/nagiosxi/tmp/ccm_index.tmp"

0K .......... .......... .... 232M=0s

2021-06-09 08:42:40 (232 MB/s) - "/usr/local/nagiosxi/tmp/ccm_index.tmp" saved [25378]

Network Settings
1: lo: mtu 65536 qdisc noqueue state UNKNOWN

link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00

inet 127.0.0.1/8 scope host lo

inet6 ::1/128 scope host

valid_lft forever preferred_lft forever

2: eth0: mtu 1500 qdisc pfifo_fast state UP qlen 1000

link/ether 00:50:56:b7:c8:94 brd ff:ff:ff:ff:ff:ff

inet 10.204.243.199/22 brd 10.204.243.255 scope global eth0

inet6 fe80::250:56ff:feb7:c894/64 scope link

valid_lft forever preferred_lft forever


10.204.240.0/22 dev eth0 proto kernel scope link src 10.204.243.199

169.254.0.0/16 dev eth0 scope link metric 1002

default via 10.204.240.1 dev eth0


Nagios XI Components
actions 2.0.1
alertcloud 1.2.1
alertstream 2.1.0
autodiscovery 2.2.6
backendapiurl 1.0.3
bandwidthreport 1.8.0
bbmap 1.2.0
birdseye 3.2.2
bulkmodifications 2.2.0
capacityplanning 2.3.0
ccm 2.7.3
custom-includes 1.0.4
customlogin 1.0.0
customlogo 1.2.0
deploydashboard 1.3.0
deploynotification 1.3.3
duo 1.0.0
escalationwizard 1.5.0
freevariabletab 1.0.1
globaleventhandler 1.2.2
graphexplorer 2.2.1
helpsystem 2.0.0
highcharts 4.0.1
homepagemod 1.1.9
hypermap 1.2.0
hypermap_replay 1.2.0
isms 1.2.3
latestalerts 1.2.6
ldap_ad_integration 1.1.0
massacknowledge 2.2.0
metrics 1.2.10
minemap 1.2.4
mtr 1.0.0
nagiosbpi 2.7.3
nagioscore
nagioscorecfg
nagiosim 2.2.6
nagiosna 1.4.0
nagiosql
nagvis 2.0.1
nocscreen 1.1.2
nrdsconfigmanager 1.6.4
nxti 1.0.1
opscreen 1.8.0
perfdata
pingaction 1.1.1
pnp
profile 1.4.0
proxy 1.1.4
rdp 1.0.3
rename 1.6.0
scheduledbackups 1.2.0
scheduledreporting
similetimeline 1.5.0
snmptrapsender 1.5.5
statusmap 1.0.2
tracerouteaction 1.1.1
usermacros 1.1.0
xicore
Nagios XI Config Wizards
ec2 1.0.0
s3 1.0.0
autodiscovery 1.4.2
bpiwizard 1.1.4
bulkhostimport 2.0.4
digitalocean 1.0.0
google-cloud 1.0.0
linode 1.0.0
microsoft-azure 1.0.0
rackspace 1.0.0
dhcp 1.1.4
dnsquery 1.1.3
docker 1.0.2
domain_expiration 1.1.4
email-delivery 2.0.4
esensors_websensor 1.1.4
exchange 1.3.2
folder_watch 1.0.5
ftpserver 1.5.5
genericnetdevice 1.0.3
ldapserver 1.3.3
linux-server 1.5.5
linux_snmp 1.5.5
macosx 1.3.0
mailserver 1.2.4
mongodb_database 1.1.2
mongodbserver 1.1.2
mountpoint 1.0.2
mssql_database 1.6.2
mssql_query 1.6.4
mssql_server 1.9.1
mysqlquery 1.2.3
mysqlserver 1.3.3
nagioslogserver 1.0.5
nagiostats 1.2.3
nagiosxiserver 1.3.0
ncpa 2.0.3
nna 1.0.4
nrpe 1.5.2
oraclequery 1.3.3
oracleserverspace 1.5.3
oracletablespace 1.5.4
passivecheck 1.2.4
passiveobject 1.1.3
postgresdb 1.5.3
postgresquery 1.2.3
postgresserver 1.3.4
printer 1.1.3
radiusserver 2.0.1
sla 1.3.2
snmp 1.6.0
snmp_trap 1.5.3
snmpwalk 1.3.7
solaris 1.3.0
sshproxy 1.5.7
switch 2.4.0
tcpudpport 1.3.3
tftp 1.0.2
vmware 1.7.1
watchguard 1.4.5
website 1.3.0
website_defacement 1.1.5
websiteurl 1.3.7
webtransaction 1.2.5
windowseventlog 1.3.3
windowsserver 1.6.2
windowsdesktop 1.6.2
windowssnmp 1.5.2
windowswmi 2.1.1
Nagios XI Dashlets
alertcloud
bbmap
capacityplanning
graphexplorer
hypermap
latestalerts
metrics
metricsguage
minemap
xicore_xi_news_feed
xicore_getting_started
xicore_admin_tasks
xicore_eventqueue_chart
xicore_component_status
xicore_server_stats
xicore_monitoring_stats
xicore_monitoring_perf
xicore_monitoring_process
xicore_perfdata_chart
xicore_host_status_summary
xicore_service_status_summary
xicore_comments
xicore_hostgroup_status_overview
xicore_hostgroup_status_grid
xicore_servicegroup_status_overview
xicore_servicegroup_status_grid
xicore_hostgroup_status_summary
xicore_servicegroup_status_summary
xicore_available_updates
xicore_network_outages
xicore_network_outages_summary
xicore_network_health
xicore_host_status_tac_summary
xicore_service_status_tac_summary
xicore_feature_status_tac_summary
availability
custom_dashlet 1.0.5
gauges 1.2.2
googlemapdashlet 1.1.0
internettrafficreport
rss_dashlet 1.1.1
sansrisingports 2.0
sla
worldtimeserver 2.0.0
dchurch
Posts: 858
Joined: Wed Oct 07, 2020 12:46 pm
Location: Yo mama

Re: NagiosXI updates

Post by dchurch »

I'm not entirely sure the whole profile was sent. It should have been downloaded in the form of a zip file. If you generated it from the command line, it should have been placed in /usr/local/nagiosxi/var/components/profile.zip on the Nagios XI server. If you could scp it off the server and PM it to me, that would be great.

The reason the profile zip is important for debugging is that it comes with a slew of system logs that I can read to analyze how the system went awry.
If you didn't get an 8% raise over the course of the pandemic, you took a pay cut.

Discussion of wages is protected speech under the National Labor Relations Act, and no employer can tell you you can't disclose your pay with your fellow employees.
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