Inbound Mail: Unique Inbox username for Prod vs Test?

[gdksc]

Greetings... When running multiple Nagios XI instances (e.g. Prod and Test), and when using the same Inbox username for Inbound Mail, a reply to an alert in Prod (e.g. ack) is resulting in a hash error from Test, which makes sense.

Is the best practice to use a unique Inbox username for Prod and a unique Inbox username for Test?

Or, is there another way to configure Inbound mail to differentiate between Prod and Test?

Thanks.

[ssax]

I think you would need to use a separate mailbox at this time as the XI servers would both try to process messages received to that mailbox and would likely conflict. So if you ack it in a reply whichever XI server checks first would try to process it and would likely cause some to be missed.

[gdksc]

Makes sense. Just wanted to make sure I wasn't overlooking something.

That answers my question.

Thanks.