Unable to find the Service Alerts under notifications Tab

[sneha.irali]

Hi Team,

I have service alerts triggered, however I am unable to see those service alerts under reports --> notifications. What would be the reason for this, can anyone help me understand the root cause.

There is another thing I have observed, i.e., the last notification (under advance) is showing as never, attaching the snap shot, when I use the send custom notification, only then I can see these alerts under reports --> notifications.


Regards,
Sneha Irali

[ssax]

Please PM me a copy of your profile, you can download it from Admin > System Profile by clicking the Download Profile button.

If you go here on your XI server and view the services in the backend Nagios Core interface below, do they show proper information?
- Just enter your XI credentials when it asks

Code: Select all

http://YOURXISERVER/nagios/

[sneha.irali]

Attaching the profile and the snap from NAgios core.

the last notification for all the service is NA.

I have 2 instances and both of it has same issue.

[tgriep]

Closing post as we are working on it in the ticket.

What we did find is that the Host check was in a Non-OK status and that was suppressing the Service Notifications.