Nagiosxi 5.6.14 to 5.8.4

[LM-PP1]

Hey nagios support team,

I am running nagios on an offline centos 7. I upgraded to 5.8.4 and for the most part everything was working until a host was added. Once I added the host the monitoring engine stopped working. I had to revert back to 5.6.14. I will try to update again next week. Do you guys have any advice?

Thanks,
Jeremy

[gsmith]

Hi,

It just so happens 5.8.5 was released yesterday. I would give that a try. But what
you should do is set up a test server that is a clone of your Prod server, and try the
upgrade on the Test server. That way if there is a failure you can leave it as-is so
you/we can look at the logs and troubleshoot it.

When you buy an XI license you are allowed three activations:

Nagios XI License Policy
With every purchase we offer 3 separate activation of XI licenses. One for production, one for testing, and one for high availability. We always recommend upgrading on a test server first before making changes to the production server.

Nagios License Entitlements
https://support.nagios.com/kb/article.php?id=145

Thanks

[LM-PP1]

I believe that we are already using all three licenses that we have.

[gsmith]

Hi

Ok, just wanted to make sure you were aware of the licensing policy.

I'll leave this open for now.

Thanks

[LM-PP1]

What is the best way to go forward?

[gsmith]

Hi

I would run the upgrade on your Test server 5.6.14 ---> 5.8.5. If there are no errors
try adding a host. If the monitoring engine stops then send us a System Profile so we
can troubleshoot.

To send us your system profile.
1. Login to the Nagios XI GUI using a web browser.
2. Click the "Admin" > "System Profile" Menu
3. Click the "Download Profile" button
4. Save the profile.zip file and share this in a private message and then reply to this post to bring it up in the queue.