custom plugin - (Service check timed out after 60.07 seconds

[benjaminsmith]

Hi,

We can move this over to a support ticket. However, is there a specific reason why you do not want to set this service up passively? I do not recommend increasing the global timeouts to over 2 or 3 minutes.

Those timeouts are put in place to prevent performance issues.

https://assets.nagios.com/downloads/ncp ... Checks.pdf

Let me know.

--Benjamin

[veeravamsi]

So far we have not utilized passive service , and i believe it requires new authentication entry added to the ncpa.cfg file ? If YES , then it goes through change board and take lot of time for approval.

[ssax]

Yes, it would require an ncpa.cfd.d entry to define the passive service.

Please PM your ncpa.cfg from the remote system.

Please PM me a copy of your profile.zip and let me know the service name in question, you can download it from Admin > System Profile by clicking the Download Profile button.

[veeravamsi]

Have send requested files on PM.

[ssax]

I do not see the PM messages, did you send them to @benjaminsmith? I can check with him tomorrow when he's in (he's out of the office already).

[veeravamsi]

Sent to you . See screenshot.

[veeravamsi]

Can we convert this to ticket ? So we get faster response please as im stuck in this issue for almost two weeks.

[ssax]

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

Thank you!

[veeravamsi]

Done. thank you !

[ssax]

Locking thread, ticket received, we will continue support through the ticket.

Thank you!