plugin get wrong exit and alert

[sacom01]

hi team,
i have a plugin for checking hosts available or not. Everything work fine on UAT env but always get wrong exit and on Production env. I have attach the plugin pls help me

UAT env : Naigos XI v5.7.3, OS : Rhel 7,
Client svr : NCPA agent : v2.2.2, OS : Rhel 7.4.


PROD env : Nagios XI v5.8.1, OS : Rhel 7.9,
Client svr : NCPA agent : v2.2.2, OS : Rhel 7.9.

[pbroste]

Hello @sacom01

Thanks for reaching out, in test the 'unix_check_ping.py command we see that it is pulling the list of hosts to check from:

• '/usr/local/ncpa/plugins/host.txt'

Please verify that the list of hosts are included and that it the owner/group on host.txt is readable.

The command to run:

Code: Select all

<yourpythonpath> unix_check_ping.py

I used

python3 unix_check_ping.py
and resulted in: All hosts available

Thanks,
Perry

[sacom01]

hi,
i tried chmod 777 for host.txt but no luck, still facing issue.

[pbroste]

Hello @sacom01

Thanks for following up, appears that we receive "Host is not available". Wondering if the host is pingable?

I want to verify that you are able to ping the device/host.

Code: Select all

ping xxx.xxx.xxx.xxx

Thanks,
Perry

[sacom01]

hi Perry,
the problem is no host unavailable, all hosts able to ping. You can see the picture, it show alert without any host.
thank you.

[pbroste]

Hello @sacom01

Thanks for following up, and want to see what the verbose event logging on this looks like.

Code: Select all

python3 -v -d unix_check_ping.py

Please provide the results so we can further review.

Thanks,
Perry

[sacom01]

hi Perry,
pls find attach file for detail.
thank you

[pbroste]

Hello @sacom01

Thanks for following up and providing the verbose results on the 'unix_check_ping.py command.

After review I am totally perplexed because we don't see anything failing other than the fact that we receive a 'Critical -Host is not available' warning message. You stated in the previous post that you are able to successfully ping the host. Are you pinging via FQDN or IP Address; please verify both are reachable and resolve (DNS).

Let's go ahead and download and try the 'check_ping_ip_list_file.sh' from the plugin exchange. With many options to alter the script to your liking if you decide to use it.

Example:

Code: Select all

./check_ping_ip_list_file.sh -p 2 -w 600,3% -c 1000,6% -f list_ip.txt

Please let us know the results,
Perry

[sacom01]

hi Perry,
the service work fine now. i have to filter row by row in host file. Maybe it have strange character or anything.
Many thanks for your help.
pls close topic.

[pbroste]

Hello @sacom01

Excellent, I will go ahead and lock this post. If you have anything further please let us know,
Perry