how to resolve null error

[pathana]

hai friends

i configured nagios with otrs according to pdf which is in this link

http://otrs-forum.net/media/nagios_conf ... 008_en.pdf

after i restart the nagios service i'm getting null as a status for otrs in nagios web interface.


Service State Information
Current Status:
WARNING
(for 0d 22h 32m 21s)
Status Information: (null)
Performance Data:
Current Attempt: 4/4 (HARD state)
Last Check Time: 09-07-2012 16:15:21
Check Type: ACTIVE
Check Latency / Duration: 0.100 / 0.433 seconds
Next Scheduled Check: 09-07-2012 16:20:21
Last State Change: 09-06-2012 17:46:01
Last Notification: 09-07-2012 15:54:51 (notification 23)
Is This Service Flapping?
NO
(0.00% state change)
In Scheduled Downtime?
NO
Last Update: 09-07-2012 16:18:18 ( 0d 0h 0m 4s ago)




please provide some solution for this problem

thanks in advance

[slansing]

When you run the check command from your Nagios system's terminal, what does it return?

[pathana]

when i run the command, in the nagios log file it showing this error

nagiosadmin;localhost;OTRS Number of Tickets;WARNING;notify-service-by-email;(null)


command line of notify-service-by-email

/usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n" | /usr/bin/mailx -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$ | /usr/bin/mailx -s

[slansing]

Hello,

Can you try removing the extra pipe here:

Code: Select all

$CONTACTEMAIL$ | /usr/bin/mailx -s

So the end would be:

Code: Select all

$CONTACTEMAIL$

What the logfile is telling you is it was run, that is not an error.

[pathana]

even though i remove that pipe ,i'm getting the same (null)error.

in error log i am getting this message
" SERVICE NOTIFICATION: nagiosadmin;CRITICAL;notify-service-by-email;(null)"


Current Status: CRITICAL (for 0d 0h 15m 29s)
Status Information: (null)
Performance Data:
Current Attempt: 3/3 (HARD state)
Last Check Time: 09-14-2012 19:57:17
Check Type: ACTIVE
Check Latency / Duration: 0.089 / 0.002 seconds