No data in performance graph when add host from wizard

[dimsum]

Hi,

I have tried to add a new host to monitoring bandwidth usage on the Fortinet firewall but I got a return data in 0 Mb all the graphs see the picture attached. How can I fix this problem?

Screen Shot 2564-09-03 at 19.43.30.png

Screen Shot 2564-09-03 at 19.41.30.png

Also, I have found a problem in the report of bandwidth usage. The tables are showing all data but the above graphs do not show detail. This is a different problem from the above.

Screen Shot 2564-09-03 at 21.16.15.png

[pbroste]

Hello @dimsum

Thanks for reaching out, want to check the following to see if we can narrow the issue.

Do you see the new host listed and inside the host directory and do we see recent time-stamped rrd updates in:

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/usr/local/nagios/share/perfdata/

Let's also make sure that the 'nagios' account has not expired.

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chage -l nagios

We can also make sure Nagios user with the command below

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chage -I -1 -m 0 -M 99999 -E -1 nagios

Quick overview on the perfdata and npcd log to see if your "new" host is listed and if any errors:

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tail -250 /usr/local/nagios/var/perfdata.log
tail -250 /usr/local/nagios/var/npcd.log

May want to increase log verbose on perfdata by editting: /usr/local/nagios/etc/pnp/process_perfdata.cfg
Change:
LOG_LEVEL = 0
To:
LOG_LEVEL = 2

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sed -i 's/LOG_LEVEL = 0/LOG_LEVEL = 2/g' /usr/local/nagios/etc/pnp/process_perfdata.cfg

Watch perfdata realtime by:

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tail -f /usr/local/nagios/var/perfdata.log

Here is a support article that provides information on how to troubleshoot performance data issues.

• https://support.nagios.com/kb/article.php?id=9

Please send me the following via private message so we can provide further assistance if needed:

Thanks for reaching out and would like to take a look at your Nagios XI System Profile so we can see what is going on.

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file

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  tar -czvf /tmp/nagiosrrdinfo.tar.gz /usr/local/nagios/var/perfdata.log /usr/local/nagios/var/npcd.log /usr/local/nagios/share/perfdata/[/*]
  [*]Please send via private message, the profile.zip and the nagiosrrdinf.tar.gz[/*][/list]
  
  Thanks, 
  Perry