Dell OpenManage Plugin Java not installed

[ssax]

Please go to Admin > Manange Config Wizards and re-upload the wizard to undo any bypasses you've done.

Then edit this file:

Code: Select all

/usr/local/nagiosxi/html/includes/configwizards/Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins/prerequisitecheck.sh

Add this as the very first line:

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#!/usr/bin/env bash

Then run through the wizard again and see what it shows.

[Manuel]

Hi,

it is working now, at least partitial. The Prerequisite Checks shows that all is ok and I can sellect the two boxes. The wizard works, thanks a lot!

But the warranty service shows a warning, that it could not fetch warranty details for serviceTags.
I found out where the logs are but I am not able to find the problem, all other services are working fine:
One example for this problem (it happens every dell device). I replaced the ServiceTag with XXXXXXX.

Code: Select all

2021-10-19 08:23:10,633 | INFO | Monitoring iDRAC ip 172.29.1.105 using protocol SNMP for componentname warranty
2021-10-19 08:23:10,634 | INFO | Checking warranty details for service tag : XXXXXXX
2021-10-19 08:23:11,145 | ERROR | errOutputb''
2021-10-19 08:23:11,145 | INFO | apiOutputb'Warranty Log : Checking Warranty Details for servicetag :XXXXXXXcriticalStatus 10warningStatus 30\n0 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl  - Initializing DownloaderImpl\n1 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl  - No Proxy information passed.\n1 [main] DEBUG com.dell.dario.APIEndPoints.APIInvokerImpl  - Downloading file from url: http://downloads.dell.com/catalog/CatalogIndex.gz\n1 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - Entering method connectToURL() http://downloads.dell.com/catalog/CatalogIndex.gz\n1 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - Entering method checkAndConnectToURL() \n3 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - There is already a prefix.\n35 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - No Proxy ------- \n69 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - Setting the timeouts\n380 [main] DEBUG com.dell.dario.downloader.URLConnectionMgr  - Getting the getInputStream\n380 [main] DEBUG com.dell.dario.APIEndPoints.APIInvokerImpl  - Exiting the method downloadFile: url: http://downloads.dell.com/catalog/CatalogIndex.gz\n380 [main] INFO com.dell.dario.APIEndPoints.APIInvokerImpl  -  Base url for download dario catalog: null\n381 [main] ERROR com.dell.dario.APIEndPoints.APIInvokerImpl  - Exception: \njava.io.EOFException\n\tat java.util.zip.GZIPInputStream.readUByte(GZIPInputStream.java:268)\n\tat java.util.zip.GZIPInputStream.readUShort(GZIPInputStream.java:258)\n\tat java.util.zip.GZIPInputStream.readHeader(GZIPInputStream.java:164)\n\tat java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:79)\n\tat java.util.zip.GZIPInputStream.<init>(GZIPInputStream.java:91)\n\tat com.dell.dario.APIEndPoints.APIInvokerImpl.unzipFile(Unknown Source)\n\tat com.dell.dario.APIEndPoints.APIInvokerImpl.Initialize(Unknown Source)\n\tat com.dell.openmanage.connections.warranty.DellWarrantyConsoleClient.main(Unknown Source)\n~~~ExitCode=3~~~Could not fetch warranty details for serviceTag: XXXXXXX\n'
2021-10-19 08:23:11,145 | INFO | printmsg Could not fetch warranty details for serviceTag: XXXXXXX\n'
2021-10-19 08:23:11,145 | INFO | final_exit_code 3

I also found a forum thread by somebody else from june but he still didn't get a response from dell:
https://www.dell.com/community/OpenMana ... -p/7894599

I hope you can help.

Kind regards
Manuel

[ssax]

Please PM me the full command with arguments that the warranty service is running so I can see what it's running.

[ssax]

After walking the code and finding where it is failing, Dell would need to update the java classes in order to make it work which would need to be updated/recompiled to resolve it, please reach out to Dell support and request that they update their configuration wizard. Please note that we did not write the wizard/plugins/class, Dell is the developer of it and provides the fixes/updates/support for it.

[Manuel]

Thanks for your work!

I will reach out to Dell support to get it fixed.

Kind regards
Manuel

[benjaminsmith]

I will reach out to Dell support to get it fixed.

Sounds good. Thanks, Manual.